BMW of Sherman Oaks Service Center

Thelma Pereyra 

on Google

a month ago

I hope they finish the work on the offices soon. It's clear the employees are miserable in the container they're in, because the customer service is appalling (bad faces, they left us the car and left, and didn't give us much information about anything). I loved the car, but I wouldn't buy it here. So sad, we're already clients, and we've had other horrible experiences here before. Even so, we keep hoping for good service, and it never fails: It always disappoints. 

Sherv Rdh 

on Google

a month ago

Very busy, but they will take care of you thanks everyone 

Emi McDonald 

on Google

3 months ago

Brought my car in to be checked out for tire/wheel damage to be looked at and advised on my best next steps. I pull up and a bunch of guys are standing around talking and once their conversation ended someone finally walked up to me and asked if i had been helped…like it wasn’t their job to do said helping. I go inside and again, no one really seemed to know where to send me. The layout is already confusing as is, you would think you’d at least have a proper greeter and be met with to make you feel welcomed and help navigate... read more

Anthony Gutierrez 

on Google

5 months ago

Disappointing Service Experience - Will Not Return I had an appointment this morning for a couple of issues with my vehicle — the tire pressure warning light was on, and it was showing that coolant was needed. After dropping off the car, I was given the option to either wait or pick it up later in the day. I chose to pick it up later. Around 1:30 pm, I received a text saying the vehicle was ready for pick-up, so I arrived at the dealership at around 1:50 pm. I signed the necessary documents and was told the car would be brou... read more