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BMW of Fairfax Service Center
- Auto Repair
- Fairfax, VA
About this business
When you service at BMW of Fairfax, we promise to offer you the best service we can give. Our number one priority is you, and we work hard to make sure your needs are met. We offer extended service hours, so you can visit us whenever it's convenient for you. Our location makes commuting a breeze, and we even offer complimentary shuttle service! We employ a team of Certified BMW Technicians and offer personalized customer service. Our lane customers are provided with proactive status updates so they always know what's happeni... read more
Location details
2805 Old Lee Hwy, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was my first time at this location but I had great service from the beginning to the end thanks you
Worst service experience ever. Went in for an oil change and the next day noticed that smoke was coming out from the passenger side. Informed my advisor about this issue and did not get a response. Got fed up and tried to check in today myself, opened the engine compartment and noticed the oil cap was out and there was oil spillage all over the engine bay. UPDATE: Once I was able to contact the dealership in person, the staff was very proactive and helpful in resolving this mishap. They thoroughly washed the engine bay and a... read more
Brandon Hepner provided a great service and explained details what I needed. I am highly recommended it.
Customer service needs improvement. I had a scheduled appointment. Was told the repair would take 2.5 hours, and it took over 3 hours. When I checked out, it took close to 30 minutes to bring my car around. I stood at the check out desk while 2 attendants were at the desk, and no one acknowledged me for close to 5 minutes. I had to say something to them to get their attention. A car wash is part of the service agreement and my car does not appear to have been washed: maybe they sprayed it with water and considered it washed.
Oil change should be faster. I have to wait 1 hour for oil change which is too long. It should be 15 mins.
Frequently asked questions about BMW of Fairfax Service Center
How is BMW of Fairfax Service Center rated?
BMW of Fairfax Service Center has a 4.6 star rating with 5,212 reviews.
When is BMW of Fairfax Service Center open?
BMW of Fairfax Service Center is open now. It will close at 7:00 p.m.
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