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BMW of Clear Lake Service Center
- Other
- Webster, TX
About this business
Location details
15943 Gulf Fwy, Webster, TX, 77598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 07:00 a.m. to 6:00 p.m. | |
| Sun | 07:00 a.m. to 5:00 p.m. |
If you are a female- do not buy or get service at this location! The guys that work in service are all sexist and will ignore you, walk past you in line and check in three people behind you (all men of course)- and yes, I had an appointment! The men are sexist and purposely go out of order to help “the guys” and ignore the women (7 cars in the check in bay with me being #2 and the only woman). This is the second time I have come here for an oil change and this happened. It’s worth the drive to houston to get good service. Do... read more
I trust the mechanics here far more than the ones at the downtown location. My car had overheated for a few seconds because a hose had broken. So because of distance to where I live I got it towed to the dealership downtown and after diagnostics they told me the car needed a new engine ($25000 +) and if I traded it in it wouldn't be worth much of anything ($4000) so I had it towed to the clearlake location for a second opinion. $3900 and the car is still on the road 3 years later. I have had some issues in the past with mech... read more
This is with respect to the service department. Service has been subpar with regards to communication for sometime. I have been trying to reach a service advisor for 3 days and no phone calls have been returned. Brought my car here for service quite often and even during diagnostics and repairs, it is difficult to receive timely updates.
The absolute worst service department in existence. Apparently, written quotes are not honored. Please, find somewhere else to service your vehicle.
Came in ready to pay out of pocket and James Russel explained to me everything is free after someone told me my warranty didn’t cover brakes. A+++ to Mr Russel and his customer service, along with his patience for each customers needs. Will definitely be back because of his service.
Frequently asked questions about BMW of Clear Lake Service Center
How is BMW of Clear Lake Service Center rated?
BMW of Clear Lake Service Center has a 3.9 star rating with 84 reviews.
When is BMW of Clear Lake Service Center open?
BMW of Clear Lake Service Center is closed now. It will open tomorrow at 7:00 a.m.
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