BMO Bank of Montreal

Tim Conrad (timsbits) 

on Google

a week ago

My parents were scammed and BMO took no action, did not stop repeated suspicious transactions, and ultimately appear to be the scammers as their approach was to deny and deflect. Recently, one of our accounts was cancelled with no warning. Our statement said to go to the branch. The teller had to call the BMO 1-800 number, press 1 for English, go through the menu and wait on hold for five minutes. They were as shocked at the cancellation as we were. Nothing we can do to change it, they denied and deflected. We will be ending... read more

Hannah Storoschuk 

on Google

3 months ago

Absolutely horrendous to deal with. I've been waiting over A YEAR for an account to be cashed out. After taking all the steps they directed me to I have been ignored and was refused to be helped in branch. I've had my financial advisor at my other bank get in touch, have spoken to managers, and am at the point of putting in an official complain to the Securities Commission. Stay away! 

Phil Huston 

on Google

4 months ago

I have been banking here for 25 years and ready to leave. When a bank can not hire a receptionist to answer the phone its frustating and a warning sign of where customer service is headed. In house staff is nice but handcuffed.