Bluhm Cardiovascular Institute at Northwestern Medicine Lake Forest Hospital

Angela Amelse 

on Google

6 months ago

Called ahead about bringing in a CD of an echo from an outside hospital to load into the system for comparison and was told they would give it to the department to look at. Explained we were far from the hospital and didn’t want to drive if they wouldn’t do the comparison, told they would. Drove 40 min to the hospital and cardiology acted like the idea was crazy and refused to take the CD. 

J M 

on Google

a year ago

It is impossible to reach anyone at NW. Appts are over 3mo out and receptionists are awful. It took 2 weeks to return a call regarding an appt to reschedule. Clearly NW if not interested in actually seeing pts. 

Jack Loehr 

on Google

a year ago

The quality of the doctors is outstanding but the follow-up is terrible. You cannot contact anyone by phone and they tell you to ask your questions through the MyChart app but they never add your provider to your care team on the app so you have no way of contacting them with questions. So they leave you in the dark for after care. And you have no one to contact to have them added to your care team so that you can ask a question. The process from a patient standpoint is inept at best. 

Gabriela Jimenez 

on Google

2 years ago

I’m so upset with this hospital. They truly have gone downhill- they have the money and time to upgrade facilities with gardens but not enough to keep drs on staff or alert patients that drs are retiring or plain quitting. Everyone on the phone systems has major attitude- I don’t know about you but I’ll dish right back- not to mention that due to the lack of drs appointments are months out so plan your emergencies around that or an overfilled under staffed ER. What good drs they have are overwhelmed and tired-leading to shor... read more

Dante Schuring 

on Google

2 years ago

Too many patients, only seeing patients one day a week for some reason. Doctors here don’t keep their word.