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Bluemercury, Inc.
- Beauty
- Bethesda, MD
About this business
Location details
7250 Woodmont Ave, Bethesda, MD, 20814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I placed an online order, they processed it to a different shipping address than the one I entered. I immediately called and learned : the Phone *** said they could not change the shipping address on an online order even if it was placed minutes ago. They could not cancel the order. They cannot accept payments over the phone. They will try to get the package returned to them. Again, this was from an order placed minutes before I called them! I have never heard of such *** unfriendly and consumer predatory policy. I plan... read more
On Thanksgiving I ordered Dr. ********* Plasma, Molton ***** eucalyptus body wash, and a number of other items with two day shipping. It is now the following Tuesday evening and only a *** shipping label has been created. I havbe emailed support (1- recieved a generic answer about shipping delays), called- (2- same repsonse and offered an unacceptable option of "just return the items or refuse delivery"), emailed again requesting escalation- (3- no response) and called again (4- no answer during working hours).If your compan... read more
Getting charged and refunded from a business that *** never used never visited their website or even heard of them. It seems lots of people are getting charges from Bluemercury based on Reddit reviews. Very questionable business.
Business response:
Mr. ********* We would appreciate the opportunity to look into this further for you. I assure you we don't charge/refund anyone without client authorization nor do we hold credit information on file. Please reach out to ******************************* so we can further assist you.
I returned two items to Bluemercury a few weeks ago. I did not receive a receipt when I dropped off the item at a *** drop off location so I want to make it clear that I understand Im liable for not receiving a refund. I just want to communicate how poor the integrity of their customer service is. They first created a return label for the wrong items so I emailed them and let them know that. Their response was that theyre unable to fix return labels they issue but that theyd make a note of it. ? I returned the items a few we... read more
Business response:
******************, I have taken the time to review your interactions with our customer service team regarding your return. Our agents did correctly advise that we can't refund items that have not arrived at our warehouse. In our last communication, we advised that *** be contacted regarding the loss of the package and re-imbursement through them due to the loss package. They can work with you and your drop off location since a tracking receipt was not issued/requested.
Bluemercury delivered me a package with broken glass all over it. They sent me a return label, I printed it out, and shipped it back to the via **** No refund was processed, I called and emailed and they confirmed they received the package and told me to wait ***** hours for it to process.I then get an odd email from a supervisor telling me they will not be refunding me so I call and ask what's going on and they reassure that ill be refunded.Time passes, no refund I email again and again they say to wait ***** hours and it'l... read more
Business response:
************** i regret the time it took us to reach you as unfortunately two phone numbers you provided to us were not in service. I can confirm your return has been processed. We did review the conversations you had with our agents, I regret if there was any misunderstanding as the team did meet our high level of professional standards. You are welcome to reach out to us with any further concerns.
Not sure if this company is intentionally racist against Asian guests, they send you expired skincare products, canceling your free gift package that promised in their promotion advertisement without sending any email notification. I'm waiting for my refund and an apology.
I placed an order #2820262 worth of $ 460.30 on September 18th. I finally received a package consist of an order that wasn't mine on October 4th so I called the customer service, they said they will expedite the replacement immediately and in the meantime I will ship back the wrong package because there is no store nearby (There is only one inside Macys that does not accept returns). Today is October 7th and still received no updates so I called their customer service again to cancel the original order because it is just rid... read more
This is such a fantastic store if you go in person. Never ever order online. You will order something and it wont come for weeks and months and they will keep telling you its getting mailed in the next 24 hours (the warehouse is prioritizing your order) and it never does. They will blame excuses like a big promotion backing up their warehouse, moving warehouse locations, lack of staff etc. If you can't handle mailing out items in a timely fashion, maybe you simply shouldn't sell online. I also chose two day shipping and its ... read more
Frequently asked questions about Bluemercury, Inc.
How is Bluemercury, Inc. rated?
Bluemercury, Inc. has a 1.4 star rating with 10 reviews.
When is Bluemercury, Inc. open?
Bluemercury, Inc. is open now. It will close at 5:30 p.m.
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