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Bluemercury
- Beauty
- Fairfax, VA
About this business
In-store shopping, curbside pickup and complimentary ship to home. We're offering the services you feel most comfortable with. Visit or call your neighborhood store today for high quality, innovative beauty products and honest, expert advice.
Location details
11945C Grand Commons Ave, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I sincerely do not know where the bad reviews are coming from. I've gone into this store twice in the last 3 weeks. Both times, the associate was incredibly helpful whilst still giving me space. Honestly, it was nice to be able to browse without having to dodge groups of 12 year olds sampling products. It is a much more peaceful shopping experience than certain other beauty retailers.
I'd give Fairfax Corners a ZERO if it was an option. I called in advance to make my make-over appt that was offered via email. Woman told me I didn't need one. I could just pop in. I asked her if she was sure because the email says appt only. I would be upset if I drove 20 miles and was told I needed an appt. She assured me it me it would be fine. I called while on my way and got voicemail that the associate was on the phone and someone would call me right back. I got there and parking was a nightmare. The store had a sign, ... read more
Nataliia and Oksana are absolutely great! Thanks you, ladies, for great customer service and kindness!
Worst customer service!! There were 2 ladies working there, and I waited 25mins (even went next door to buy a coffee and came back) and they were still taking their sweet time with the same customers. I understand you need to provide service, but I'm not waiting an hour so I can spend $$$, forget it. I'll get the same items at Nordstrom. Never coming here again.
I love Bluemercury and location is very convenient compared to others in surrounding area, however this place is hands down the worst for customer service. No matter what day or time I have stopped by in the last few months the door is locked with a sign that they are gone with a time that they will be back, which exceeds an hour from my arrival at times. If they are there, they ignore you until you have a question or are ready to pay, and then seem annoyed by your presence. I no longer try; I now drive across town to Ulta, ... read more
Frequently asked questions about Bluemercury
How is Bluemercury rated?
Bluemercury has a 3.3 star rating with 17 reviews.
When is Bluemercury open?
Bluemercury is closed now. It will open at 10:00 a.m.
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