Bluebonnet Electric Cooperative Bastrop Member Services

Christopher Manzi 

on Google

4 months ago

Sketchy organization. Apparently in the “fine print” of their solar interconnection agreements, they are only obligated to “pay” you in credits to your account. They’re never actually obligated to pay you back while you have an open account. I managed to get a refund check from them a couple times, but then got a call from a supervisor telling me that “actually if you read the fine print, we don’t have to refund you.” I don’t care if it’s in the fine print. That is an incredibly scummy policy to have with your members. Effe... read more

Patricia Tovar 

on Google

6 months ago

update.. Bluebonnet if you read my post i said life happens and with my son having surgeries i forgot to pay my bill due to paying his surgeries first. i didn't receive a bill. even if i make sure you have my correct address it doesn't help when its a community mail box and mail gets mixed up. plus i said that as a mgr she or as company should give more grace. In all my years of having electricity for my home, I have never had an electric company no be willing to give grace and empathy or some credit. If I could give a 0, I... read more

krystal garza 

on Google

3 weeks ago

Worst company to deal with won’t answer the phone the you go and they are closed when they should be open can’t pay the bill without the account number but can’t access the account without it either! Stupidity at its finest!! Hate dealing with these people! 

Michael Monroy 

on Google

9 months ago

If I could give a 0 I most certainly would! I am not one that likes to call people out by name. The “ supervisor “ for Lockhart/Luling is so rude! This company is the worst & it is incredibly frustrating that they are the ONLY option for the area. If you are blessed enough to have another option, I would highly recommend taking it and going with a different electric provider. In all my years of being a homeowner and having electricity, I have never had an electric company no be willing to give a 24 hr extension. Unfor... read more

Zavala 

on Google

a year ago

I've been with Bluebonnet for over a decade and I have seen so much growth in the company in their customer service experience, starting from their upgraded app to their responsiveness. My electricity went out at midnight. I logged into to their nice organized portal, very user friendly, reported the outage. Went ahead and also called, on a Saturday at midnight I obviously got an automated message but I was still able to report the outage. Within 30 minutes a technician was at my property. Fixed the problem within 10 minutes... read more