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Bluebonnet Electric Cooperative Bastrop Member Services
- Electricity Suppliers
- Bastrop, TX
About this business
Location details
690 State Highway 71, Bastrop, TX, 78602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
update.. Bluebonnet if you read my post i said life happens and with my son having surgeries i forgot to pay my bill due to paying his surgeries first. i didn't receive a bill. even if i make sure you have my correct address it doesn't help when its a community mail box and mail gets mixed up. plus i said that as a mgr she or as company should give more grace. In all my years of having electricity for my home, I have never had an electric company no be willing to give grace and empathy or some credit. If I could give a 0, I... read more
If I could give a 0 I most certainly would! I am not one that likes to call people out by name. The “ supervisor “ for Lockhart/Luling is so rude! This company is the worst & it is incredibly frustrating that they are the ONLY option for the area. If you are blessed enough to have another option, I would highly recommend taking it and going with a different electric provider. In all my years of being a homeowner and having electricity, I have never had an electric company no be willing to give a 24 hr extension. Unfor... read more
Although I can’t complain about power supply to my home, what led to my 1 star review is the lack of clear communication through notices and bills, and the huge lack of empathy, and help offered during financial hardship of their customers. Was sent a bill stating “total amount due by 8/13”… This morning my electric was cutoff, and they added a $110 dollar reconnection fee. I called immediately to address payment, and informed them that the only notice/bill sent shows the amount due by 8/13. I informed the customer service r... read more
I've been with Bluebonnet for over a decade and I have seen so much growth in the company in their customer service experience, starting from their upgraded app to their responsiveness. My electricity went out at midnight. I logged into to their nice organized portal, very user friendly, reported the outage. Went ahead and also called, on a Saturday at midnight I obviously got an automated message but I was still able to report the outage. Within 30 minutes a technician was at my property. Fixed the problem within 10 minutes... read more
If I could give 0 stars I would. Some how I’ve been charged an addition deposit after paying a deposit and disconnect fee for services that was never disconnected. The hidden fees and failed attempts to explain by bluebonnet staff creates a constant exist of chaos I’ve spoken to 4 different representatives who all gave poor explanations. I wish we had more options for electricity. If I had to recommend an electric company Bluebonnet would never be my 1st selection. It’s safe to say I only use them due to LACK OF BETTER OPTIO... read more
Frequently asked questions about Bluebonnet Electric Cooperative Bastrop Member Services
How is Bluebonnet Electric Cooperative Bastrop Member Services rated?
Bluebonnet Electric Cooperative Bastrop Member Services has a 2.6 star rating with 57 reviews.
When is Bluebonnet Electric Cooperative Bastrop Member Services open?
Bluebonnet Electric Cooperative Bastrop Member Services is closed now. It will open at 7:30 a.m.
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