This profile has been claimed by the business owner or representative.
Bluebonnet Electric Cooperative Bastrop Member Services
- Electricity Suppliers
- Bastrop, TX
About this business
Location details
690 State Highway 71, Bastrop, TX, 78602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Although I can’t complain about power supply to my home, what led to my 1 star review is the lack of clear communication through notices and bills, and the huge lack of empathy, and help offered during financial hardship of their customers. Was sent a bill stating “total amount due by 8/13”… This morning my electric was cutoff, and they added a $110 dollar reconnection fee. I called immediately to address payment, and informed them that the only notice/bill sent shows the amount due by 8/13. I informed the customer service r... read more
I've been with Bluebonnet for over a decade and I have seen so much growth in the company in their customer service experience, starting from their upgraded app to their responsiveness. My electricity went out at midnight. I logged into to their nice organized portal, very user friendly, reported the outage. Went ahead and also called, on a Saturday at midnight I obviously got an automated message but I was still able to report the outage. Within 30 minutes a technician was at my property. Fixed the problem within 10 minutes... read more
I went in and paid by cash and the lady at the window was rude, but took my check and gave me a receipt and I took a picture of it and sent it to my husband, next day they shut off my power because of non payment I went up there with my receipt and proof that I paid and that my my balance in my account was 0.00. They said I never made a payment and that there is nothing they can do even with my receipt I told them I came here and yall need to review cameras, and I have my receipt for proof and if they don't figure it out and... read more
If I could give 0 stars I would. Some how I’ve been charged an addition deposit after paying a deposit and disconnect fee for services that was never disconnected. The hidden fees and failed attempts to explain by bluebonnet staff creates a constant exist of chaos I’ve spoken to 4 different representatives who all gave poor explanations. I wish we had more options for electricity. If I had to recommend an electric company Bluebonnet would never be my 1st selection. It’s safe to say I only use them due to LACK OF BETTER OPTIO... read more
I cannot say enough about the responsiveness of Bluebonnet Electric. They were at my home in an hour. Then they returned at 8 the next morning ready to work. Count me as a huge fan.
Frequently asked questions about Bluebonnet Electric Cooperative Bastrop Member Services
How is Bluebonnet Electric Cooperative Bastrop Member Services rated?
Bluebonnet Electric Cooperative Bastrop Member Services has a 2.7 star rating with 55 reviews.
When is Bluebonnet Electric Cooperative Bastrop Member Services open?
Bluebonnet Electric Cooperative Bastrop Member Services is closed now. It will open tomorrow at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com