This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Blue Haven Custom Pools
- Contractors
- Johns Creek, GA
About this business
Northeast Atlanta swimming pool contractor: Luxury inground pools with custom designs and full array of decorative options. Exclusive, high-tech features range from dazzling multi-color lighting to advanced purification with virtually no chlorine. Count on a name trusted by tens of thousands of homeowners since 1954. Complimentary 44-page brochure, in-home estimate & custom design presentation. 100% financing OAC.
Location details
10805 Medlock Bridge Rd, Johns Creek, GA, 30097, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had Bob Mericle of Blue Haven install our costly pool in 2022. He touted his expertise in pool design and building claiming he started the entire company. It took less than 2 years for the leaks to appear. There was an actual hole in the spa and just 2 years old the marcite is buckling and sloughing off in the spa. Run, don’t walk, away from Blue Haven unless you want costly repairs.
I contacted Blue Haven to install a pool heater at first very responsive. Once we paid them the money they installed the heater but did not finish the job. We could not reach them on the phone to get the bypass and check valve installed and start up on heater. Finally after about three weeks they finally came and finished the job. I had to contact someone else to get the heater programmed into my omni pool controller. So I would not recommend these guys to anyone in the future.
Do not hire this franchise: Reading the reviews, some of the experiences are eerily similar to mine. From the poor warranty response, lack of call backs, bickering from the customer service rep and the liar comment (the person who answers the phone is the franchise owners daughter, by the way) but the biggest issue was the heater. We smelled gas from the beginning and raised our concerns, the pool heater kept shutting off, and this continued for years. After BH failed to correct the issue, I finally contacted a plumber, and ... read more
Terrible communication and irresponsible. Our pool was done in April 2023 and it’s September 2023 and they have not fixed a leak in our spa. I call and no answers, send emails and the just give me the run around. When it comes to collecting there payments, they answer and are on time with that. I do not recommend working with them.
This Blue Haven just finished my pool a few months ago. Had some warranty issues with the pool equipment that they just got worked out. Pool runs and looks great now we are very pleased with the final product. Took bout 6 months with the permitting time and it was pretty rainy. I will say they could do better at communicating but once you get to know them you realize it'small family business but they do a lot of pools around town. They tell you 3-6 months and it seems to be fair.
Frequently asked questions about Blue Haven Custom Pools
How is Blue Haven Custom Pools rated?
Blue Haven Custom Pools has a 3.6 star rating with 31 reviews.
When is Blue Haven Custom Pools open?
Blue Haven Custom Pools is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com