Black River Family Practice

Flo 

on Google

2 months ago

The only reason I keep going back is because of Dr. Sarah Sutton-Myers. I have been a patient here since 2005. Have seen staff come and go. Including rude ones at front desk, nurses and Doctors. I have told Sarah many times that I need to find a new Doctor because her hands are tied when it comes to treatment options. But it took years of different Doctors at this place to be a patient of hers. I don't want to take years to get to know and trust a new one. But if she ever leaves I will. 

kailyn buchell 

on Google

5 months ago

I want to start off by saying the front staff puts you on hold for prolonged periods of time and they are not friendly at all. Secondly, I will never be bringing my son there again. We have been dealing with him being extremely fussy and not himself at all. I brought him there numerous times and was repeatedly disregarded. I knew something was wrong and I feel like this was due to me being a ftm. I was told over and over again it was “normal newborn behavior.” Even though I know my son and the way he acts. Ended up having to... read more

Ellie Burns 

on Google

6 months ago

Receptionist is rude and doesn’t give clear communication. I had called 3 times and put on hold and hung up on every time i had called. Idk what is up with them, I know they are not that busy to not answer anyone’s calls! This is ridiculous 

Tammy Arnett 

on Google

7 months ago

I do wish you could post recordings of phone calls, and screenshots of hold times on this review. All together was on hold for 35 minutes, hung up twice, and yelled at, "all by Anna 12/30/2025". Anna is proof that Black River needed something with a pulse to fill a position! My last office visit wasn't a great experience checking in. You really get the vibe that ones ethnicity plays a huge roll when checking in, and that is crazy to me. Once you make it past the front its great. Doctors and nurses are fabulous.