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Black Hills Energy
- Electricity Suppliers
- Lawrence, KS
About this business
Location details
601 N Iowa St, Lawrence, KS, 66044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For years I have paid my bill online. Every month, I would go to the Black Hills Website and pay my bill. Now I find that their website is inaccessible. Now I will need to mail in my payment or go to a Krogers' grocery store to pay my bill. I guess maintaining a website is too much for these stable geniuses. They want me to use their "APP", but my phone is too old for that. So I have to spend a bunch of money on a new phone that I can't afford, in order to pay my Gas Bill??!! I really wish I could go all electric in my house... read more
When you submit a payment it takes 3 to 5 days for them to finally take it out of your account. That's ridiculous and is a huge detriment to so many of us. Why can't it come out immediately? No, it's not the bank. It's Black Hills that's the problem.
Awful customer service and recordkeeping. I set up services to start on the 1st and have a confirmation. Someone at BH set the services to start on the 5th (this was confirmed by a BH rep). My LL was charged the connection fee and service use from 1st-5th. I called customer service, and was assured that the connection fee would be waived and that the remaining balance would be transferred to my account. Come the first bill, the connection fee was NOT waived, and although the transferred amount appeared on my account, it was ... read more
Had No Problem With Them Until Friday, May 10th, After My Apartment Management Notified Us That Black Hill Turned Off Our Gas To Work On Whatever They Got Going Outside. Cool, But Now It’s Monday The 13th And Still No Gas On. I Know They Probably Don’t Work Weekends, But Couldn’t They Wait Until Today To Shut If Off Instead Of Friday? We’ve Been Out Of Hot Water For 4 Days! (Not Sure If It’s Completely Black Hill’s Fault Or My Apartment, Either Way, I’m Pissed At Both)
Frequently asked questions about Black Hills Energy
How is Black Hills Energy rated?
Black Hills Energy has a 1.9 star rating with 72 reviews.
When is Black Hills Energy open?
Black Hills Energy is closed now. It will open tomorrow at 9:00 a.m.
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