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Black Diamond, Inc.
- Manufacturing
- Holladay, UT
About this business
Location details
2084 E 3900 S, Holladay, UT, 84124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve had a set of BD adjustable ski poles for 10+ years and have still yet to break them even through several bad crashes over that time. This summer I picked up a second pair and broke the bottom portion this weekend in an awkward fall. Went over to the store today and was able to pick up a new bottom portion to fix my pole. Staff was helpful and friendly. As long as BD keeps selling the bottom part and I can pick it up at the store these will be the only poles that I will use.
Horrible. They send you emails then link it to instagram it if you don’t have instagram you can’t see it. Time to stop buying black diamond equipment
Horrible. They send you emails then link it to instagram it if you don’t have instagram you can’t see it. Time to stop buying black diamond equipment
They don’t stand by their product. If you buy something made by them do so from REI, at least they stand by what they sell. One week old piece of equipment is defective and they say tough contact the warranty department (which is closed. Easier to just dispute the charge on your credit card. Won’t buy direct from them ever again.
Now I see an automated "response from the owner" to my review that was not too good about Black Diamond's customer service and support. Then, I wonder 'who is Black Diamond, now?'. Poor service of late, curious shifts in product focus and management, etc. I didn't realize they became part of a Corporate Holding Company in 2010. It's taken a while, but that management style eventually takes over. A decade and a half to hold off is pretty good - now we see the 'corporate slide'.
Frequently asked questions about Black Diamond, Inc.
How is Black Diamond, Inc. rated?
Black Diamond, Inc. has a 4 star rating with 126 reviews.
When is Black Diamond, Inc. open?
Black Diamond, Inc. is open now. It will close at 6:00 p.m.
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