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Birdeye Australia
- Software company
- Alexandria, NSW
About this business
Location details
Suite 1.02/85 O'Riordan St, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We’ve had an incredibly frustrating experience with BirdEye and feel compelled to warn others. We have repeatedly requested to cancel our account and subscription, yet despite multiple clear requests, they have failed to process the cancellation. At one point, their company even called us directly and offered to cancel our account—we agreed and told them to proceed, yet they still never followed through. Instead, we keep getting bounced back and forth between representatives, with no resolution. What makes this even more fru... read more
We’ve had an incredibly frustrating experience with BirdEye and feel compelled to warn others. We have repeatedly requested to cancel our account and subscription, yet despite multiple clear requests, they have failed to process the cancellation. At one point, their company even called us directly and offered to cancel our account—we agreed and told them to proceed, yet they still never followed through. Instead, we keep getting bounced back and forth between representatives, with no resolution. What makes this even more fru... read more
Now I rarely leave reviews, but my experience with Birdeye has been frustrating enough to warrant my first. I did not know business were still able to operate in this way. From the outset, the product sounded promising. However, nearly every feature that was presented came with limitations or conditions that significantly reduced its practical value. This was not explained to me by the oddly aggressive and unpleasant sales agent Adam Greg. What initially appeared to be a comprehensive solution ended up feeling restrictive an... read more
It took a 1 star review to get any action from Birdeye which is poor service given the time we had been with them. They also didn't inform us anything was happening until after it was all completed. They make it near impossible to cancel their services. Multiple phone calls, services cases but nothing back whatsoever. There is definitely nothing seamless about getting out of the services which is pretty disappointing given the duration we have now had them engaged.
Avoid Birdeye altogether. We were sold a premium marketing and automation solution but received little more than a basic auto reply system. Despite paying around $440 per month, nothing of real value was delivered and any requested work was delayed or never actioned. The biggest issue is their cancellation process. We clearly requested to cancel multiple times, yet the subscription continued and charges kept coming through. When challenged, they claimed there was “no record” of our requests, which is simply not true. To make... read more
Frequently asked questions about Birdeye Australia
How is Birdeye Australia rated?
Birdeye Australia has a 4.7 star rating with 1,486 reviews.
When is Birdeye Australia open?
Birdeye Australia is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com