Biomass Heating Australia

Romolo Falabella 

on Google

7 months ago

I am genuinely interested in purchasing a pellet stove/heater and had hoped to do business with this company. Unfortunately, my experience so far has been quite disappointing. Over a month ago I submitted an enquiry through the company’s website but never received any reply. Assuming the message may have been missed, I followed up by calling the number listed online. During that call I spoke with a lady (with a New Zealand accent) who sounded surprised that my enquiry could not be found. She assured me that a colleague named... read more

James Smith 

on Google

2 years ago

Called 5 times to be promised a call back from "Michael"? I was calling to spend money and buy a heater! Clearly do not want to do business. Found their items direct from China because they use the same model numbers as the manufacturer. Have since bought from an Australian company that got back to me and sent me a heater within 4 days! 

Dale Moore 

on Google

2 years ago

After contacting Biomass more than 4 times over 2 weeks we gave up trying to purchase a heater from them. We have since purchased a pellet heater from Bass pellet heaters and highly recommend them. Bass pellet heaters promptly replied to us after only contacting them once. Sadly there is not options for zero stars! 

Panglimo Parfum 

on Google

2 years ago

Hello, I'm Yudi from Buton Indonesia, Riau. I want to offer palm shells as a substitute for coal fuel. Anyone who wants can contact me, thank you 

Alan Oldham 

on Google

2 years ago

On purchasing a pellet heater from Biomass,I left a top review.However,the heater started blowing fuses half way through last winter.Made in excess of 20 phone calls and emails for help,but to no avail.Did not have one call back.Evidently they are only interested in sales,not back up.Have finally had the heater fixed,just the igniter,a simple solution that could have seen us with a heater last winter.A heater technician solved the problem straight away,no help from Biomass.In conclusion,an impressive heater but expect no hel... read more