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Biltmore Hearth & Home
- Fireplace Services
- Mills River, NC
About this business
Location details
6724 Boylston Hwy, Mills River, NC, 28759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I tried to get help with a problem I was having with a fireplace that was bought and installed by Biltmore Hearth & Home. The guy I spoke with was dismissive and borderline insulting. Wouldn't answer my questions, said I was wrong, and then just ghosted me. Apparently, customer service is not part of their service.
We went to the showroom, very disappointed on the service. Salesperson said this is what we have and directed us to an open flame gas fireplace with no doors, didnt offer us a blower. Then when they came to install the technician told us that the gas output was not in the range. After having the plumber come back out,having to pay extra for that, they said the tech was looking at natural gas not propane. After seeing what other clients received wish they would have treated us better
This was the first time using this business. I was amazed at how guick I got service from them. The tech was very knowledgeable and came on time. I have propane gas logs that wouldn't light. We were about to experience a major storm. I would highly recommend them for my future needs as well as family and friends.
So happy with my new gas logs from Biltmore Hearth & Home Inc! The staff was friendly and very knowledgeable, and the installer did a fantastic job. He explained everything clearly and made sure all my questions were answered. Great experience from start to finish!
Our gas fireplace has not worked well since we bought our house in 2020. Another well known company in the Asheville area came out twice attempting to repair it but failed. They then gave us a quote for a new fireplace between 15 and 20k. We were shocked by this quote and called Biltmore Hearth and Home to try one last time to repair our existing gas fireplace. Daniel evaluated the situation and deduced it was the pilot assembly with a faulty thermopile. The part was ordered and within a few weeks he was back to install the ... read more
Frequently asked questions about Biltmore Hearth & Home
How is Biltmore Hearth & Home rated?
Biltmore Hearth & Home has a 4.5 star rating with 93 reviews.
When is Biltmore Hearth & Home open?
Biltmore Hearth & Home is closed now. It will open tomorrow at 9:00 a.m.
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