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Bill Collins Ford
- Automotive
- Louisville, KY
About this business
Location details
4220 Bardstown Rd, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I’m thrilled with my new 2025 Mustang Mach-E, but the preorder and delivery experience at Bill Collins Ford left room for improvement. Communication was spotty—I often had to follow up myself, and I was surprised to learn my vehicle had arrived only by checking the website. The pickup process was also slow, even though I had started financing early and there were few customers in the showroom. My salesperson was polite and helpful in getting a body shop appointment and loaner when I noticed some paint defects, likely from tr... read more
I was really pleased with Bill Collins Ford for fixing my new 2024 Lincoln Nautilus I did not purchase the car from them but they took care of the repairs on the car and put me in a very nice rental the whole time it was in the repair shop which it took longer to get the parts since the car was made in China but I feel like they made it right so overall I was pleased with their service.
Tony Wesley is the BEST! Service Dept definitely needs work and is very frustrating to deal with so SALES is the only reason I keep coming back!
My experience with the service department has been horrible. I called in spoke with Jeff on Monday about having my car towed in after hours. Tuesday morning Cole calls me and created a ticket which I told him Jeff had done the day before but no reference was put in. That is fine, Cole state 1.5 day my car would be diagnosed then on day 3 I called and asked what was going on and he stated for engines it is a 3 day turnaround and that they had to do work on a recall (which I didn’t bring the car in for but I understand). It is... read more
Frequently asked questions about Bill Collins Ford
How is Bill Collins Ford rated?
Bill Collins Ford has a 4.3 star rating with 156 reviews.
When is Bill Collins Ford open?
Bill Collins Ford is closed now. It will open at 9:00 a.m.
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