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Big Wave Restoration
- Contractors
- Tampa, FL
About this business
Big Wave Restoration specializes in all areas of emergency water, fire, mold, and storm damage restoration for residential and commercial clients throughout Tampa Bay.
Location details
6712 Benjamin Rd Ste 300, Tampa, FL, 33634, United States
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Big Wave did not properly dry my home and did not remove baseboards in rooms flooded from an outside faucet. Now I have mold and my house is going to need major repairs. ******** ******* workers broke a faucet and flooded my master bedroom. Big Wave showed up and found plenty of water but they would not remove the baseboards and the kickboard under the bathroom cabinet. They just left a lot of fans. And told me when my husband got home to call and negotiate with them. I guess to do the work properly. Paul came out on day 2 a... read more
Business response:
We were called out to this homeowners home by ******** ******* after damage occurred to a outside spigot on 10/11/22. We arrived a couple hours after the initial call (4:30pm) and inspected the water damage with moisture meters and thermal cameras and noticed the master bedroom lower exterior wall/baseboard was wet and also the toe kick in the master bathroom vanity was wet. We didn't perform any demo of the area and set a total of 5 airmovers and 2 dehumidifiers in the master bedroom and bathroom. Our technicians told *****... read more
Big Wave did not properly dry my home and did not remove baseboards in rooms flooded from an outside faucet. Now I have mold and my house is going to need major repairs. ******** ******* workers broke a faucet and flooded my master bedroom. Big Wave showed up and found plenty of water but they would not remove the baseboards and the kickboard under the bathroom cabinet. They just left a lot of fans. And told me when my husband got home to call and negotiate with them. I guess to do the work properly. Paul came out on day 2 a... read more
Business response:
************************ came out and pulled back the baseboards. They saw mold and called their insurance company. I do not accept ***** report that the baseboards were dry. The water was inside an exterior wall and drained out into the room. Therefore the back of the baseboards were wetter than the front. We repeatedly asked for the baseboards to be remove both in person and in emails. Not sure why we were ignored.
Amazing group of people. I had a flood in my condo and they came out evaluated the damage and got to work on drying. Complete honesty and transparency the whole way. Highly recommend them if you ever have the need.
Business response:
Thank you for the review
Had a flooded first floor big wave came out next day cleaned up all the water, put some equipment on the walls to find water damage. Had dehumidifiers running to correct the water damage. Found where the leak was coming from and we were back to normal again after they repaired the issue. Will always call them. They get the job done right and quickly.
Business response:
Thank you for the review
I had Big Wave Restoration come out after my house flooded. The whole crew that came out was amazing. They explained what needed to happen and helped me with my insurance company. You would never know that we had a flood in our home. Amazing people and work. Highly recommend. **********
Business response:
*******, thank you for the nice review.
This owner is the biggest thief going. He'll rob you blind. I had a faucet leak from my hose source outside. The plumber had to open the side of the house to fix the pipe. When they came to give me an estimate saying they can fix everything, but he told me he can't give me an amount until the job is done. First red flag. He told me I had water in my wall that needs to be dried out. All repairs would be made. He had two fans in my house for 48 hours, that's all he did. When the came to pick up their fans he said I needed to f... read more
Business response:
We were hired by this homeowner to complete water mitigation and mold remediation. She signed our work authorization just for these services and not any repair work because we don't do siding work or exterior work that needs repaired where the plumber cut her OSB out of the exterior wall. The homeowner called us out originally on 8/10/21 and wanted to wait until she filed a claim before we performed any mitigation work. She called us back on 8/11/21 which was the next day sign our work authorization and provided her claim nu... read more
Frequently asked questions about Big Wave Restoration
How is Big Wave Restoration rated?
Big Wave Restoration has a 5 star rating with 373 reviews.
When is Big Wave Restoration open?
Big Wave Restoration is open now. It is open 24/7.
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