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BIG W Doncaster
- Department Stores
- Doncaster, VIC
About this business
Location details
619 Doncaster Rd, Doncaster VIC 3108, Australia, Doncaster, VIC, 3108, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Visited the store on a busy Friday (2/10)during school holiday period with my 5 year old and husband. I had few iteams with me A team member named Violet was extremely helpful in making our check out experience quite pleasant. I was genuinely surprised to have a positive customer service experience, as I feel currently this is a very rare thing in retail. Felt like few other stores in Westfield Doncaster should be trained in customer service by this staff member at Big W.
This dates back to December 2025, when I spoke with a manager at the store, although I cannot remember her name. Her manner was extremely aggressive. I simply asked whether I could return an Xbox. She said no, which I accepted, but the way she spoke to me was unnecessarily hostile and insulting. As I walked away, she continued shouting after me, saying, “Let me finish, I am talking.” I later spoke with the WGT team by phone. They apologised, asked me for the date, time and other details, and told me the matter would be inves... read more
Good
ALL IN ONE PLACE. BIG W Doncaster is the best ever in MELB
Frequently asked questions about BIG W Doncaster
How is BIG W Doncaster rated?
BIG W Doncaster has a 4.1 star rating with 1,188 reviews.
When is BIG W Doncaster open?
BIG W Doncaster is open now. It will close at 9:00 p.m.
Browse nearby in Doncaster, VIC
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