Big Ten Appliance Service

Rashid M 

on BBB

5 years ago

Let’s start with professionalism, they are horrible. Brenda is the one answering the phone and scheduling appointments, she does not return calls and ignores voice messages. I submitted a claim with American home shield and was assigned to this service company. They came out the first time and had to order a part, a week later they come back replace and still not working. They told me they had to replace the whole ice maker and the journey begins. I requested service back in late April. They told me that parts were ordered a... read more

Marsha D 

on BBB

5 years ago

Service man out to fix my dishwasher seem to be a nice guy. Now I was on the phone I could hear something drop in my kitchen the repair man came up to say everything was good gave the thumbs up and left I finished my call and went to check his work. Only to fine my wood floor was scratch in two places in front of my dishwasher. He never said a word to me just left. And to top it off my dishwasher is still not working right. I called him he never answered his phone I called the office finally someone call back I told her what... read more

Karen K 

on BBB

5 years ago

******** **** ****** assigned Big Ten Appliance Service to my request. After not hearing from them yesterday I called *** to ask them to get in touch with Big Ten. Then a Brenda from Big Ten called me yesterday at 2:36 pm and confirmed that a service call for my dead refrigerator would be "tomorrow 9-2 PM", which would indeed make that a Saturday service call. I responded with "Tomorrow.that would be wonderful." She confirmed and said "yes" and told me someone would call me to tell me they were on their way. I asked her to r... read more

Phil 

on BBB

6 years ago

We have used Big Ten before and all went well, this attempt to use Big Ten was a waste of time. We had an appointment for between 1 and 5 on Monday 11/5 for dryer repair. No one ever showed up, we left 3 messages with Big Ten but no one responded and we have no idea why the service call wasn't made. I would at least expect a curtesy call if something happened to delay the technician and I would certainly expect some one to return our call to reschedule, we got no return call. It is a poor way to run a business.