Big Sandy Superstore

Rory H. 

on Birdeye

a year ago

Went to look for a new fridge on monday 4-17-23 ended up going with a floor model fridge for 1400 plus tax and was given free delivery. Paid that same day in full and was told delivery would be Thursday. Come Wednesday we called and was told it was the following week on Thursday and we told them that we were told Thursday with no Daye so we thought it was that coming Thursday. They said they could get us in on Saturday. Come Saturday they are coming between 12 and 4. We sell our current fridge at 11 am. Delivery get there at... read more

amber c. 

on Birdeye

2 years ago

My in laws chose to gift us with a new washer/dryer set to celebrate the purchase of our new home. Since day one, when the dryer was installed it didn't work correctly. I called Big Sandy (while under the warranty) and shared that the dryer would run for 10 mins then shut off with the screen saying "Delay 90- Flo Sense". It also makes a loud tumbling sound as it spins. The rep on the phone said he would need to order the part then schedule a repair man to come out. He assumed it was a heating coil that went out. This call o... read more

J R. 

on Birdeye

2 years ago

This store is out to rip off customers. We ordered a table on-line and paid in full for the price listed on the website. During the transaction were even contacted by a representative who confirmed the payment and shipping arrangements. Now, a month later, weeks before delivery, they call and tell us we have to pay another $500 due to a "mistake" with the price on their website. They tell us we either pay the difference with the new price, or they will cancel our order. These people are committing fraud. DO NOT do business w... read more

Jason U. 

on Birdeye

3 years ago

We purchased a new couch in December. Had an issue with it and contacted them in March. Have been getting the run around and now still haven't had any resolution into the end of June. I have called a few times to express my thoughts about how their customer service doesn't seem to care about the warranty promise. Was told two different times that management would be contacting me to discuss. That has not happened yet and the same story is now over cooked. I have proceeded to file a complaint with the BBB and the Ohio Attorne... read more

Saundra M. 

on Birdeye

3 years ago

In December 2020 We bought a living room outfit from Big Sandy in Chillicothe Ohio. Two months later the seams starting coming out in 2 different spots. I called them, they made me an appointment to come see it. Then they canceled that appointment. We finally got someone to the house in February and he said quote “faulty workmanship!” We are STILL waiting on the couch to get fixed. Almost 3 months later. The rips are bigger, you can’t even sit on the furniture without getting foam on you and it’s embarrassing. I paid way... read more