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Big Red'zzz Furniture and Mattress
- Consumer Goods
- Springdale, AR
About this business
Location details
4224 S Thompson St, Springdale, AR, 72764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
This business is not even open anymore. Guess what in the last 4 months before closing they even let people purchase and order items and never delivered them. They took their money and shut down. Excuse after excuse. They lie straight to your face. This is specific to the one in Springdale Arkansas ran by DAN ****.
ordered mattress on Oct 14, they said 2-4 wks. to pick up. I paid cash and as of today dec 13 I still have no mattress. I call weekly n the manager Brian ****** continually gives same excuse and says he'll check but never calls back. I requested a refund 2 weeks ago and they refuse. Still no calls, no mattress and no refund . shady business practices and not honest people running fort smith location I am currently pursuing legal actions update: as of today January 8th, lawyer served papers and I received a hot check from big... read more
They refuse to stand behind defective furniture. After I was told they wouldn't take it back, I wrote BBB and then they really got mad. I offered to pay the difference first real leather but because I turned them into BBB they refused to deal with me.
Had sofa and loveseat delivered a week ago and immediately saw how cheaply made it was. After sitting in it upon reclining there is a huge gap between bottom and upper cushion where your lower back hits a board. I immediately went back to Big Redzz with pictures. I was told to send the pictures to their customer service which I did but have not heard anything. I called the seller and told him to send out the delivery company and pick it up, to no avail. I have filled a dispute with Synchrony explaining the issue and advicein... read more
Business response:
We have spoke to Darlene Smith and explained that this is exactly what she saw and purchased and even tried in our showroom. We do not have a return policy, due to the fact that we have non outlets to sell used furniture. She has been unreasonable and said the only thing that'd make her happy was us upgrading to a much more expensive top grain leather set at no extra price. This is clearly an example of buyers remorse. My company stands behind every single item sold. This product is perfect and has zero defects. She just doe... read more
I spent 2200.00 on a Sofa and Loveseat. There is a huge gap between the bottom cushion and the back cushion where sitting your back actually hits the board of the construction. I have asked for them to return it, they so far have failed in coming out to pick it up. I've rolled big throws in tying to stuff the open gap and they end up falling through the gap. I even took pictures up there and showed them. I will not accept a replacement and I've put a dispute on the charges.
PLEASE DON'T BUY FROM THIS PLACE!!!! We purchased a sectional from them and it was damaged when they delivered it to our home. The board in the back was broke sticking out back even putting a hole in fabric. They won't replace it!!! We are so unhappy with them!!!!!!! And we payed over a 1000.00 for it. We don't have money like that to throw it away. Furniture is cheaply made. PLEASE THIS TWICE BEFORE PURCHASING FROM THEM!!!!!!!!!!!!!!!!
Business response:
This is an unfair review of our business. This customer bought a sectional. Two months Later they contacted us to tell us a board was poking out the backside. They had bought our last set. We could either repair or have the manufacturer replace the broken piece. Due to covid related supply chain issues the manufacturer asked us to help repair the Sectional, which is very common. They refused to bring the Sectional to us for repair. We explained that we have a third party delivery team that could bring it to us for repair. It... read more
Frequently asked questions about Big Red'zzz Furniture and Mattress
How is Big Red'zzz Furniture and Mattress rated?
Big Red'zzz Furniture and Mattress has a 4.7 star rating with 605 reviews.
When is Big Red'zzz Furniture and Mattress open?
Big Red'zzz Furniture and Mattress is open now. It will close at 7:00 p.m.
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