Big Agnes Factory Store

John Arnold 

on Google

11 months ago

Just like the reviewer below I sent in a tent with zippers that had failed due to poor workmanship and fabric that was failing and leaking. Top of the line tent. And they just said it’s wear and tear. They didn’t even offer to try to fix it. She said they couldn’t fix any of it because they found some duct tape residue in one spot we field fixed. Not sure how this affects zipper repairs. They even wanted me to pay 10 dollars to get my tent back unrepaired. Don’t waste your money on big Agnes their lifetime warranty is meanin... read more

Vincent Coleman 

on Google

a year ago

Knowledge staff, great products and local business. How can you go wrong? Their products, in addition to Numerous other outdoor products are sold within this shop. 

H Sc 

on Google

a year ago

I used to be a huge supporter of the brand, especially their tents and sleeping pads. But recently I sent a tent in for repairs and asked multiple times to be quoted before repair. The zipper pulls had come physically apart, and I wanted to know if it was in warranty before repairing. I also included a tent pole section, again with a hand written note for a quote (not repair) of one bent section. The first time, Big Agnes only repaired the zippers without a quote. They deemed it out of warranty, even though the pull itself h... read more

Brad Long 

on Google

a year ago

Great customer service! Huge turnaround from my first experience. Thank you BA! Your products are unparalleled within the outdoor industry. You have a good staff as well.