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Big Agnes Factory Store

4.6

About this business

Location details

735 Oak Street, Steamboat Springs, CO, 80487, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun11:00 a.m. to 4:00 p.m.
4.685 reviews
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John Arnold's profile image
John Arnold 
on Google
11 months ago

Just like the reviewer below I sent in a tent with zippers that had failed due to poor workmanship and fabric that was failing and leaking. Top of the line tent. And they just said it’s wear and tear. They didn’t even offer to try to fix it. She said they couldn’t fix any of it because they found some duct tape residue in one spot we field fixed. Not sure how this affects zipper repairs. They even wanted me to pay 10 dollars to get my tent back unrepaired. Don’t waste your money on big Agnes their lifetime warranty is meanin... read more

E L's profile image
E L 
on Google
11 months ago
Vincent Coleman's profile image
Vincent Coleman 
on Google
a year ago

Knowledge staff, great products and local business. How can you go wrong? Their products, in addition to Numerous other outdoor products are sold within this shop. 

H Sc's profile image
H Sc 
on Google
a year ago

I used to be a huge supporter of the brand, especially their tents and sleeping pads. But recently I sent a tent in for repairs and asked multiple times to be quoted before repair. The zipper pulls had come physically apart, and I wanted to know if it was in warranty before repairing. I also included a tent pole section, again with a hand written note for a quote (not repair) of one bent section. The first time, Big Agnes only repaired the zippers without a quote. They deemed it out of warranty, even though the pull itself h... read more

Brad Long's profile image
Brad Long 
on Google
a year ago

Great customer service! Huge turnaround from my first experience. Thank you BA! Your products are unparalleled within the outdoor industry. You have a good staff as well. 

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Frequently asked questions about Big Agnes Factory Store

How is Big Agnes Factory Store rated?

Big Agnes Factory Store has a 4.6 star rating with 85 reviews. 

When is Big Agnes Factory Store open?

Big Agnes Factory Store is open now. It will close at 5:30 p.m.  

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