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Big Agnes Factory Store
- Recreation
- Steamboat Springs, CO
About this business
Location details
735 Oak Street, Steamboat Springs, CO, 80487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Just wanted to give a huge shoutout to Big Agnes for their incredible customer service! I recently received a replacement tent — for one I bought 17 years ago — under warranty. Who does that anymore?! I’ve honestly never experienced such amazing support from any company. Thank you, Big Agnes, for making it such a smooth and positive experience. I’ll definitely be telling everyone how wonderful Big Agnes is. Can’t wait to get out and use my new tent!
I would not recommend buying a tent from this company; terrible customer service and the quality does not match the price. I bought a copper spur a few years ago, and within a year, the zippers on both the fly and body were failing. I ended up having to use duct tape as a temporary fix. The tent went mostly unused for the next couple of years, and I decided to send it in for repairs after I discovered the rainfly was no longer water resistant. It has now been an entire month since I sent in my tent and have still not gotten ... read more
Their sleeping bags leak down, their sleeping pads leak air and their rain flies leak water. I work as a guide on the Colorado Trail. I own a Star Fire UL30 and a Q Core Deluxe. I am covered in down every time I get out of the bag. The Q Core deluxe will deflate constantly and requires multiple re-inflations per night. It sucks to wake up on the ground. It has two patches and a third leak I can’t find. I don’t own a Big Agnes tent, but many of my clients do. When it rained on trail I would have to re-inforce Big Agnes tents ... read more
Weak warranty. Still waiting for a resolution to a leaking rain fly that is only 1 year old. Why did I spend the money on the premium for this tent if the warranty is useless? I don’t recommend.
Big Agnes has a worthless warranty that the company does not honor. After my Copper Spur HV UL1 tent rainfly zipper failed after just a half-dozen uses — causing me to abandon a backpacking trip — the company would not fix the zipper or replace the rainfly, in opposition to its stated warranty policy. Simply put, Big Agnes does not stand behind its products or honor its warranty. And once I started looking into it online, a lot of people have the same terrible experience with this company. First off, the customer service is ... read more
Frequently asked questions about Big Agnes Factory Store
How is Big Agnes Factory Store rated?
Big Agnes Factory Store has a 4.5 star rating with 92 reviews.
When is Big Agnes Factory Store open?
Big Agnes Factory Store is closed now. It will open tomorrow at 9:00 a.m.
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