Bickford Senior Living

Jennifer Schmidt 

on Google

2 weeks ago

I have been a nurse for almost 20 years. I have worked all over the country and in many different fields. That being said, Encore of Hugo is a wonderful place. The patient to resident ratio is better than state standards and all of the staff are very caring and wonderful people. The caregivers here truly care and are not just in it the field for money. This Encore is all memory care and facility has been adapted well to accommodate that. Every resident has their own room and bathroom and the facility is gorgeous. I can’t say... read more

Lynette Spitzer 

on Google

10 months ago

We reached out to Encore and were pleased with the tour we were given, and signed paperwork for an hour and were assigned a room. It was not until we had all of my mother in law's things loaded and were headed over to move her in that they called and cancelled the final paperwork signing and then proceeded to ghost us. We've not been able to reach anyone and I'm really grateful that we have her at Brookdale. If you are researching memory care, reach out to them. This place is sketchy. 

Joe Norton 

on Google

a year ago

My mom was placed here when my dad could no longer care for her after 12 years of Alzheimer's. I was skeptical at first as my mom always begged for us not to put her in a facility because she worked in one growing up and knew the conditions. Thankfully after seeing the place and how well the staff work with the patients I had no more skepticism. The aids here are top notch and go above and beyond and truly care for their patients. Its not just a job to most of them its a calling, It takes a special person to continuously get... read more

s e 

on Google

a year ago

My mother was there until she broke her hip. Then the vice president of operations, Michael Bolling wrongfully, terminated her contract, and refused to allow her to return. Thankfully, I had every piece of documentation of services they provide and hired an attorney. I won my case, and she was allowed to return. In the interim, she had been placed by the hospital in a HORRIBLE home nursing home facility, The building administrator and staff were appalled that she was kicked out. They wrongfully terminated the local building ... read more

Patti Egelkraut 

on Google

a year ago

Our loved one lives here and we are comforted knowing she is happy and receiving great cares from a caring, loving staff! She has no complaints and we agree a 5 star rating has been earned.