Best Western Paradise Inn

Jan Parsons Stoeser 

on Google

a week ago

Bed was comfortable and clean. Complimentary breakfast was very good. Very small credit was given because of bugs in the bathtub. I didn't see my receipts until I arrived home and asked for a duplicate... that's on me. When I saw I was charged $360 for the one night, I thought it must be a mistake. But since my Discover card was in the middle of switching to Capital One, there was nothing to be done, no one I could discuss it with for 2 days. It wasn't a mistake, $360 for two queen beds was the charge. Because of the outrage... read more

Operative Moose 

on Google

a month ago

The management at this hotel is extremely dishonest. She lied to us about the pet fee that was waved at check in by her staff and claimed that we did not disclose our ESA dog when we absolutely did. She waited 5 days to say something about the dog and chose to speak to my wife about it during breakfast. My wife told her that she had checked in the dog at check in and told her she would speak to me about it. I came down about 5 minutes later where she repeated her scam to me, and acted like my wife had not just told her that ... read more

Revenent Owl 

on Google

a month ago

The management at this hotel is extremely dishonest. She lied to us about the pet fee that was waved at check in by her staff and claimed that we did not disclose our ESA dog when we absolutely did. She waited 5 days to say something about the dog and chose to speak to my wife about it during breakfast. My wife told her that she had checked in the dog at check in and told her she would speak to me about it. I came down about 5 minutes later where she repeated her scam to me, and acted like my wife had not just told her that ... read more

Katie Wright 

on Google

a month ago

We were so tired when we pulled up! We booked our room on the website like 10min before we arrived and when we got there the room we booked was actually not available. They had 2 rooms that were suites which was at a way higher cost then what we booked, he accommodated us and gave us the suite at the cost of the room we booked. Justin handle the situation very professional and made sure we were comfortable gave us some water and chips. We appreciate Justin and how he handled the situation. The room was very nice I really wis... read more

Revenent Owl 

on Google

a month ago

The management at this hotel is extremely dishonest. She lied to us about the pet fee being waved and claimed that we did not disclose the dog when we absolutely did. She made a disabled veteran and 5 month old baby switch to a smaller dirty room so they could charge more on the weekend for our original room. After check out they charged $600 to our card completely unauthorized. $200 for a pet cleaning fee, when my wife is the one who cleaned the room. We overheard many of the cleaning staff complaining to each other about h... read more