Best Western Cape Cod Hotel

rayanne kathleen 

on Google

a month ago

I don't recommend this hotel, the hotel is under construction with a lot of noise, dirt and they still smoke marijuana bothering the guests and the hotel doesn't tell the people who make the reservation about the work. There is no jacuzzi available and the pool water is dirty with sludge at the bottom. On the website it says daily cleaning in the room, they don't clean, they don't change towels or sheets. The photos of the hotel in the booking are not up to date, they put us in rooms outside the hotel which is horrible to ha... read more

Rachel Martens 

on Google

2 months ago

I made a reservation for one night at this location and was placed in a pet room that was not cleaned, there were stains on the bed, bugs in the bed, mold in the shower, and the room was musty and smelled very unpleasant. We were unable to complete our one night stay due to the, frankly negligent, conditions and you guys have not gotten back to me to discuss anything, other than flat out refusing to offer any refund or remedy of some sort - without even talking to me yet! This is unacceptable - both the standard of care of t... read more

J M 

on Google

2 months ago

I made a reservation a month ahead of time and found out on day of arrival price had dropped by $75 per night. Management was curt and had no interest in helping. They said the hotel was fully booked - it clearly wasn’t. It was the least impressive Best Western experience I’ve ever had.