Best Propane

Amanda M. 

on Yellow Pages

11 years ago

UPDATED: http://www.mlive.com/lansing-news/index.ssf/2014/03/propane_company_subpoenaed_in.html Rosanna G. I have had very similar experiences with them, I understand there is a shortage HOWEVER taking 15+ business days to fill when the order has been paid for is ludicris! I also never recieved their so called lock agreement in the fall they stated they sent in October. When I told them I never recieved it yet called and ordered in October and it wasnt mentioned I was told they cannot control the mail and that I wasnt the on... read more

Kristin B. 

on Yellow Pages

11 years ago

I've been a Best Propane customer for many years. I always pre-buy in the summer and am on the autofill program. In the past couple months, I've ran out of propane TWICE. When I call to let them know, I get no apology, no credit or compensation to my account, no nothing. They blame in on their 'new system'. What is the point of being on autofill if they are going to let you run out of propane and leave you with no heat in the middle of winter? 

Rosanna G. 

on Yellow Pages

11 years ago

We have been loyal customers for numerous years and recently ran out of propane. We called to request a fill up and never got a return call. We left 2 messages over 2 days. 4 days later we called and they stated they hadn't gotten our messages. They were supposed to send us information in the fall about pricing and fill up options and they never did, which is why we were late in filling up to begin with. All this was explained and they said they couldn't get out to us for 3 days, or we could pay a couple hundred emergency vi... read more

M M. 

on Yellow Pages

11 years ago

I would put a Minus in front of that star. Many, many of them.