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Best Clean Fireplace Shoppe
- Fireplace Services
- Farmington, MO
About this business
Www.Bestcleanplus.Com, Napoleon, Wood, Lopi, Fireplaces, Certified Chimney Sweep, Vermont Castings, Sales, Rasmussen Gas Logs, Pellet Stoves, Pellet, Mantels, Installation, Glass Doors, Gas, Country Stoves, Centurion Stone, Accessories, Heat-N-Glo, Video Inspection, Vermont Casting, Veneer, Tuckpointing & Waterproofing, Stone, Specialist On Oriental Rug Cleaning, Soap Stone Stoves, Residential & Commercial, Marble, Lennox Hearth Products, Corn
Location details
5429 Highway 32, Farmington, MO, 63640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
The guys who clean flues are great (Jason specifically), but the guy in the office named Charlie gives terrible customer service. I asked for a price on a replacement baffle for my wood stove, and he never bothered to call me back with a price. When I called them six months later, he quoted me a price 4x higher than anyone else around. That's fine, I understand businesses needing to pay for their overhead, but I declined to replace the baffle through them. The next fall I called Charlie to ask for advice on why smoke was lea... read more
Business response:
WE ONLY ARE RESPONDING TO THIS REVIEW FROM ******'S FOR THEY ARE NOT TELLING THE WHOLE STORY. FIRST, MRS. ****** CALLED AND ASKED WHY THEIR STOVE WAS NOT WORKING RIGHT. SAID THE STOVE WAS PUTTING OUT SMOKE BACK IN THE ROOM. I ASKED HER IF THE CHIMNEY HAD BEEN CLEANED SINCE BEST CLEAN CLEANED IT IN AUGUST OF 2018. SHE REPLIED, NO. I REPLIED THAT IT IS NOW OCTOBER 2019 AND YOU HAVE BEEN USING IT SINCE LAST YEAR. I RESPONDED THE CHIMNEY NEEDS CLEANED AGAIN AND SOUNDS LIKE YOU HAVE SOME TYPE OF BLOCKAGE. SHE THEN SAID SHE NEEDS ... read more
The worst customer service ever! They called the evening before the scheduled service after waiting a week and a half for the service to call and tell me they wanted to change the time to the middle of the day. The owner who was calling for the time change was upset that I couldn't comply to the middle of the day scheduling and called me an ******* and hung up on me.
Frequently asked questions about Best Clean Fireplace Shoppe
How is Best Clean Fireplace Shoppe rated?
Best Clean Fireplace Shoppe has a 3.2 star rating with 47 reviews.
When is Best Clean Fireplace Shoppe open?
Best Clean Fireplace Shoppe is closed now. It will open on Monday at 8:00 a.m.
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