Best Buy

Janine G. 

on Yellow Pages

8 years ago

Does not answer the phone called 4 times in one day to ask about an order I placed waited a half hour each time on hold never talked to a real person not once. 

Tyler W. 

on Yellow Pages

11 years ago

I had gone to the online store and purchased a brand new TV and home entertainment system totaling about $2500. I had decided to do the in store pickup because i had scheduled the installation of Direct TV and Delivery would not meet the date. we picked up the TV 2 days before and unboxed it the night before to find that my brand new TV was a used, defective, missing parts and reboxed. I called the store and asked them to fix there mistake and come pick up the TV and deliver my new TV. they told me flat out NO and that i wou... read more

nathanrace1 

on Yellow Pages

14 years ago

The best thing I can say about this store is that the return policy is pretty straightforward. Other than that, I was very unimpressed with the knowledge, helpfulness, and attitude of the sales staff (particularly the younger ones). And best buy is far from living up to its name, with prices at or above MSRP in all cases, well above where their competition is selling. After buying an Insignia (their house brand) Blu-Ray player and taking it home only to find audio gaps and pink screen flashes, we assumed defect and decided t... read more

mikey56 

on Yellow Pages

15 years ago

I purchased an Acer computer, which was my first mistake. It was defective and I tried to call about it but no one would answer the telephone! I took it over and they wanted to send it out to be repaired! Right! I went back home, packed it up, and brought it back for another one! That one quit last week and, again, no one wants to answer the telephone in the service or computer area! I took it over and they screwed around with it for 4 days! I had to make several trips over there just to find out about it since they wouldn't... read more

krysana36 

on Yellow Pages

15 years ago

They have most of electronics you may need or want, but finding someone to help...good luck. Even if you call your put on hold for at least 5 mins, just to be put on hold by someone else. If you go to the store the only way to get someone to help you is to hope that the guy standing at front isn't busy talking to his buddies. Last year I went in to buy a computer, after waiting 23 mins for someone my neice called me, the moment I answered my phone this guy comes from out of nowhere to ask if he could help. Nope, I went somew... read more