Best Buy

Kristen R. 

on Insider Pages

15 years ago

Best Buy takes advantage of its customers Purchased a Samsung Washer and Dryer on Black Friday. Delayed delivery. Deliverymen arrived on Sunday, December 13. They broke a mirror, scratched up our laundry room door and floor, and the appliances were all scratched up. Best Buy said the delivery charge would be waived but instead we received a $30 gift card. Called 1-888-best-buy to speak to the customer service representative on Saturday, December 19. Organized delivery of a new washer and dryer and Best Buy Germantown was sup... read more

Jasvid L. 

on Insider Pages

15 years ago

Audio Install I had a few things install by the Geek Sqaud, and i am very thankful for them taking their time and even though they worked until 10:30 pm, three hours after the audio install close to finish up installing the remote/keyless entry. I knew it would take a long time,but hey it's better for them to take their time and do it right or have them install it wrong. 

steve b. 

on Insider Pages

15 years ago

THEY DON'T CARE they don't answer there phones. horrible time trying to contact a human. spent over twenty minutes trying get a loner phone while the crappy phone they sold me was being repaired via there service plan. they never make it right. i was told by the geek squad that i didn't qualify for a loner phone. although it says it on the contract. so i actually believed them. also the germantown cell phone department is extremely incompetent. don't go. 

zumreta s. 

on Insider Pages

16 years ago

disrespect Nothing good to say about them .They have my computer since January and if you go to ask what is going on operation manager does not know how to talk .She only knows how to SHSHSHS people.What a way to talk to customers JULIA .I just want to know how did she get to be operation manager when there is so many friendly clerks at Gaithersburg best buy who will go that extra mile to help a customer and that is my own experience.Now if anybody knows how can i get my computer back since i paid for something i don't use p... read more

Asante H. 

on Insider Pages

16 years ago

Great store great service (except for the geek squad issue above, I have never worked with geek squad), and people who are generally very knowledgable abou the technology. Very nice looking store that is kept clean. I enjoy the time spent in this best buy 

Boy S. 

on Insider Pages

17 years ago

We will never use Geek Squad Made an appointment with Geek Squad for 1:15 Monday. We received a call to tell us that they couldn't get a hold of the agent who was going to help us set up. So they offered the following day to get it done. But unfortunately we couldn't take more time off especially last minute, so they offered 4:30 the same day so we made arrangements to stay home four hours longer. At 4:30 i received a call telling me that no one could make it at 4:30 and moved our appointment to 5:00. So we moved things fart... read more