Best Buy

Pat C. 

on Insider Pages

13 years ago

Pck Absolutely horrible Geek Squad. Bought a hp laptop with an extended warranty. I have had it back at best buy in Middletown, NY 3 times and it's still not fixed. They replaced hard drive, mother board and cpu and it still does the same thing. Manager said sometimes they put in bad parts. Not anything I wanted to hear. They have no idea what they are doing. I will never buy anything from Best Buy again. EXTREMELY DISAPPOINTED. 

jeff m. 

on Insider Pages

14 years ago

dont buy from best buy!!! I purcahsed a brand new dell (my first dell ever and remember the commercial, hey dude you are getting a dell). at 1200 dollars and a three hundred dollar service plan i felt proteted and looked forward to using my new computer which was my first in seven years. I got the computer home and immediately had issues with the video card. Took it back to best buy as they tested it there. Two days later they said they were still running tests. Being somewhat computer savvy i know diagnostic dont take two d... read more

Patricia M. 

on Insider Pages

15 years ago

Beware of Best Buy's Geek Squad Protection Plan Be careful when considering the Best Buy extended warranty. I purchased a H-P computer in February 09 to replace my Dell which had crashed. I bought the extended warranty because of my experience with the Dell. The new H-P computer clicked about 5 times (twice) when booting up. I thought that must be the H-P way, never having had one. The computer started getting slower, took longer to boot up and spent most of its time with the "BUSY" icon when I would change a program . It wo... read more

Amy D. 

on Insider Pages

15 years ago

Never again We decided to buy three new appliances from Best Buy, and found what we wanted on their website. We decided to go to the store to purchase the products so we??d have an actual person to deal with. HA! We met with one salesman who couldn??t be bothered to place an order for the products that they don??t have in the store. He actually was going to let us leave minus $4000 in sales. Another salesman caught us on the way out and was willing to process our order. The prices were good, the items were in stock, and they... read more

Cathy P. 

on Insider Pages

16 years ago

WORST EVER! Best Buy is the first store I have seen where ALL the staff is rude and unwilling to help. I actually asked the "greeter" for a manager after 25 minutes of being pushed from one person to the next. (I had an appointment to have an XM radio installed.) The "greeter" did not say a word, he kept talking to the other staff person. Then he just pointed behind me. When I turned around, the manager was walking up. He was very nice and helped me check my car in. One hour later the installer called me to ask where the par... read more

A W. 

on Insider Pages

19 years ago

No help in sight I recently went into this Best Buy on a Saturday. While the store was packed, the sales floor staff stood around. Literally. 

sharon i. 

on Insider Pages

19 years ago

No helpful staff Big new store filled with all the newest electronics computers music appliances audio software. Too bad that the floor staff doesn't want to help the customers.