Benjamin Franklin Plumbing of NWA

Jen Helton 

on Google

2 months ago

They came the same day I called even though it was nothing urgent. Just a consult on how to go about putting in a drain for my pool into the sewer line. After exchanging several ideas and given a couple quoted options, I decided on the best option and they were there a few days later. It took about 6 hours. Ethan and Sergio were very thorough and considerate of my opinion when slight adjustments had to be made. Extremely happy with the results and even happier that they will be following up with a custom removable drain pipe... read more

Jeremy Mathews 

on Google

2 months ago

5 Stars for Service, 1 Star for Pricing Aaron was fantastic and the sole reason I did business with this company. He came out and was punctual, got to work evaluating my problem (grinder pump replacement) and provided me with as much information about my situation as possible. He was polite and professional throughout the entire interaction. Thank you, Aaron. Without Aaron's expertise and customer service, I would have walked away once the quote was given. I would almost never do business with a company that is unwilling t... read more

Amy Gardner 

on Google

a month ago

I would highly recommend Benjamin Franklin plumbing of Northwest Arkansas. Ethan was our technician and was so pleasant and professional to work with. We had a gas leak and BF sent Ethan promptly to our house. He was extremely thorough in finding any and all problems. He showed me everything he was doing and explained it in detail. He was nice enough to give us a phone number if we had any further problems. In addition, he gave us advice about how to stay safe in the future. He relieved a lot of stress for our family. I woul... read more

Alorah Wiseman 

on Google

3 months ago

Ethan and Sergio were helpful and professional. They worked together to explain the cause of the issues we were having, fixed the problem and advised how to properly maintain our septic system, etc. They were patient as my kids were hanging around and watching them work, and they made good recommendations for how to proceed. Most importantly to me, they showed up when they said they would, honored the time they said they would be here and finished in a timely manner. I appreciated the clear communication and well managed exp... read more

Jeremy Box 

on Google

3 months ago

Ben Franklin responded quickly to my sewer line emergency. They were out same day; allowed me to sign up for a discount on the work through membership (even though I hadn’t done business with them before). They were very transparent with explaining the whole process. I ended up needing a patch repair for my sewer line; which they completely the next day. Super happy with Sergio and the team. Thanks for getting my drainage line back up and running quickly!