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Belleza at Cresta Bella
- Residential Leasing
- San Antonio, TX
About this business
Location details
20202 Cresta Avenida, San Antonio, TX, 78256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I discovered a black mold outbreak in my apartment unit (****) on 7/18/22 at ************ in *******, which is managed by CWS. I was diagnosed with bronchitis consistent with mold exposure and I had to use an inhaler and take anti-bacterial medicine.I alerted management and gave property manager *********************************** and Maintenance director **** a tour of the unit, showed them the mold, showed them the 84% relative humidity,and said that they need to take this seriously and ascertain the cause of the humidity ... read more
Vindictive staff, which always comes with a heaping pile of incompetence.
Business response:
Hello *********** you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. If there is anything we can do, please contact your Community Director, ****. Thank you, ***** at CWS *************
My apartment complex which Ive been at for a year recently switched over to CWS. The staff in the office hasnt been as friendly as previous staff. On 7/17 encountered my a/c unit not working. Contacted emergency maintenance several times, and no one came out until the next day 7/18/22 at 8am. Im not happy with how the property management handled it. I understand they are trying to accommodate and bring in units to my apartment to cool it down. But my apartment was ***** overnight. Unbearable to sleep and 4 children crying ca... read more
From the start I should of stayed away! But the office staff was amazing! ****** ****** and ******* were amazing! ***** is absolutely the best and I hate that he works here for this crappy a** company! Where do I even begin with the issues that I am having! So this was not the apartment that I wanted but it was what I got which had a lot of the things that I wanted. A wooded view next to the dog park. But little did I know I was getting more than that. So I asked to get my floors replace because the panels were coming up and... read more
Black mold in my unit. No remidiation done. No hotel or accommodations forced to stay in a unit that is making us very ill. Offered to terminate our lease, my very unit is up for rent 3 days after I move out. Mold was not removed or cleaned up and they decided to install new flooring over mold. Air quaitly test shows mold and office will tell you there is no mold.thst is not mold. They are putting ************** and lives at risk.
I have lived in this apartment complex (Marquis ********************** District) for almost 6 years. At first it was alright. Now after changing office staff its a nightmare. CWS only wants your money. All of their practices and policies are meant to rob you. For instance, they expect me to have a key fob to enter the premises, its a $75 NON REFUNDABLE key fob that they expect you to return. God forbid you lose it because they will charge you full price for a new one. Same goes for your parking pass. They have continually ma... read more
Business response:
Hi ****** - Hello ***** Thank you for taking the time to share this feedback. We strive to make Marquis ********************** District a comfortable and enjoyable living environment for everyone and the changes we've made to guest parking and our package system were done so to improve our residents' experience and to address concerns that have been brought to our attention. While we are disappointed you do not agree with our approach, we hope you will see the benefit of this change in time. We are always happy to assist our... read more
This is a horrible place to live. Horrible staff. Staff's treatment to tenants is the worst Ive ever experienced. The property is getting old and outdated. There are thousands of roaches and water bugs throughout property units, and amenities.
Business response:
Hello ****** - Thank you for taking the time to provide us with this feedback. We are disappointed to hear that your home is not meeting your expectations. We have regular pest control treatments at every CWS community, and we would be happy to schedule a treatment for you. Please contact your on-site team or submit a maintenance request via the resident portal so we can address this concern for you. We look forward to speaking with you. Thank you, ***** at CWS *************
I have written a review on Yelp (link below) and will paste the review here. This review is for ************** in Austin.I love my apartment. I don't use the amenities because other people are using them and people are gross. While the actual apartment is lovely, the staff running this complex are completely and utterly useless. Sure, they treat you like royalty when you move in but after that, good luck ever getting a response to emails or concerns.There have been multiple thefts from the package room. The latest happened o... read more
Business response:
Hello ***** Thank you for taking the time to review our community. While we are happy to hear you are pleased with your apartment home, we apologize for the concerns youve experienced while living at our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. I know you have recently been in contact with our Community Director, ********, and she is working to address your concerns. We appreciate your feedback as it helps us understand wh... read more
Update: when we went to the office they kicked us out, miss Page told us if you don't like it just leave.The apartment is infested with roaches, silver fish, lizards, all kinds and all sizes, this one is more than 2 inches long, they live inside the walls and come out from the ** vents. I submitted many maintenance requests but they were never able to solve the problem. I will be adding more pictures soon.The price, is expensive, size and location are roaches friendly.
Business response:
Hello **** Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we do not feel your review is an accurate description of our interactions with you. I know our team and a pest control technician have inspected your home, and no pest control infestation was found. Furthermore, we offered to complete an extensive treatment but you declined. We would appreciate the opportunity to speak with your further and work to make your home an enjoyable and comfor... read more
Frequently asked questions about Belleza at Cresta Bella
How is Belleza at Cresta Bella rated?
Belleza at Cresta Bella has a 4.3 star rating with 367 reviews.
When is Belleza at Cresta Bella open?
Belleza at Cresta Bella is closed now. It will open at 10:00 a.m.
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