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Bell Ford Service
- Automotive
- Phoenix, AZ
About this business
Location details
2401 W Bell Rd, Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
In short, Bell Ford’s service department has the WORST customer service I have ever experienced from a dealership. It’s that simple, but if you want more details about my experience, read on. I made an appointment for warranty work. After dropping off my vehicle, a technician did not look at it for 10 days, then it took another few days to order parts. The service advisor could not be reached for days and I was later told he was out ill. Apparently a customer’s vehicle does not get worked on if their service advisor is out o... read more
My service advisor Cheyne was great to work with. He was very communicative while my vehicle was in service, and handled coordination of all warranties that I had in place on the vehicle. Would definitely recommend using Shane for service
I had a great experience here. Albert Martinez took good care of some sensor issues I had with my Ford Fusion. He was always communicative and had a very positive attitude throughout the whole process. He made sure that I was updated along the way and gave me a very accurate time table. My car is working great. Thank you!
My wife and I would never take our vehicles here nor would I recommend them to anyone. We took are fusion in for an engine issue spoke with them made the appointment was told we would have a loaner transportation. Day of we drop it off , no loaner offered an uber and then told my wife she had to stand outside to wait for it. Pretty chilly morning. After a 30 min wait car finally shows up. After 4 days we’ve haven’t heard from Adam in service and my warranty company hasn’t either. The only correspondence we got was they think... read more
What a circus. Stay away from them. Simple oil change and back up camera recall. 3 days later I got my vehicle back. I have one star because of the only ok part was the text service. Called Lyle to schedule. No call back. Called office to schedule. Picked my vehicle up. 45 minutes later from notification. Was told software update was going slow. Need overnight. 2 days later I get vehicle 2 hours late from notification. Asked to not wash they did anyway. Poor communication, inefficient, and over all poor experience. Drive the... read more
Frequently asked questions about Bell Ford Service
How is Bell Ford Service rated?
Bell Ford Service has a 3.1 star rating with 97 reviews.
When is Bell Ford Service open?
Bell Ford Service is open now. It will close at 6:00 p.m.
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