Beckley Automotive Services

Brian Telander 

on Google

2 weeks ago

I’m extremely frustrated with my recent experience. I brought my 2021 BMW X5M in for a service that cost me $3,500 and left with two damaged wheels. When I addressed this with the owner, instead of taking accountability, he told me that they deal with high-end vehicles on a daily basis and suggested that my vehicle — “although nice” — must have come in that way. That explanation is total BS. Since leaving the shop, I’ve taken a closer look and realized the passenger-side wheel is actually worse than the driver’s side. You ca... read more

Omer H. 

on Google

3 weeks ago

This is what I can say, they definitely live and work on these CORE values ​, compassion, openness, respect, excellence. Special thanks for the driver who does his job perfectly well and they will know why, for his steping in do somthing for me that I will remeber for rest of the my life. I am strongly recommending this shop too anybody who whant auto service. 

Mo Hasan 

on Google

3 weeks ago

As a new customer, I was disappointed with the overall experience. From the start, communication was lacking. When I dropped off my car, I wasn’t greeted and had to wait while advisors finished phone calls just to hand over my keys. Throughout the process, my assigned service advisor never proactively called me — all updates came via text, including a $5,000+ repair estimate, which felt impersonal for such a large amount. After approving $1,500 in priority repair (throttle to body hose), I received no updates about part bein... read more