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Bear River Mutual Insurance Company
- Business Services
- Murray, UT
About this business
Where Values Count Bear River Mutual writes personal auto, homeowners, fire and umbrella coverage. Bear River Mutal is the state's largest Utah-based auto and home insurance company with over $92 million in premiums for 2011. Our slogan, "Where Values Count," is much more than just words. It's a reflection of our past, present and future. It's what distinguishes Bear River Mutual from other insurance companies. Since Bear River Mutual only offers insurance in Utah, our policyholders work with local people on a one-to-one bas... read more
Location details
778 E Winchester St, Murray, UT, 84107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had been with Bear River for over 20 years with Garner Jensen and was always satisfied—until Do Right Insurance took over. Since then, it’s been anything but the right thing. Our rates kept increasing significantly anytime we make a change, their customer service was terrible, and to top it off, they over-drafted our account by charging more than double the expected payment when we added a new car. Their explanation? We had to pay the current bill plus a prorated amount. Completely unreasonable. We ended up finding a new i... read more
I have been a loyal customer of your company for 50 years, and I am deeply disappointed with the recent decline in service. This experience has significantly impacted my trust in John Henry Smith and Bear River. I will not be renewing with your company. I’ve experienced significant delays in receiving responses to my quote requests, and the support provided has been unhelpful in every respect. This lack of responsiveness and assistance is unacceptable.
This is the second time i have been hit by a person insured by bear river and its been another horrible experience. They refused to provide reimbursement for a rental car for the three weeks while my car was being repaired. I have emailed Misty and Brenden Wikle multiple times requesting reimbursement but no response. Bear river does eveything possible to avoid paying claims. If you have bear river I hope you never need the insurance as you will be surprised by how they treat you and what they won't pay. Progessive is a much... read more
Predatory Billing Practices - Filed CFPB Complaint WARNING TO OTHER CONSUMERS: Bear River Mutual engaged in predatory billing practices after I chose not to renew my policy. Despite paying my 2024 policy in full, they allowed undisclosed charges to accumulate for 10 months without sending any billing statements or notifications. What Happened: Paid 2024 policy in full, chose not to renew due to rate increases Received NO billing statements or emails for 10 months First communication was a collections threat in May 2025 for $... read more
My recent experience with Bear River with an auto accident claim was excellent! They were fair, thorough and timely in their assessments...and clear on my options. Ultimately, the settlement amount was equitable and complete.
Frequently asked questions about Bear River Mutual Insurance Company
How is Bear River Mutual Insurance Company rated?
Bear River Mutual Insurance Company has a 4.4 star rating with 2,075 reviews.
When is Bear River Mutual Insurance Company open?
Bear River Mutual Insurance Company is closed now. It will open tomorrow at 9:00 a.m.
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