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BCAA
- Insurance
- Vancouver, BC
About this business
The most trusted organization in British Columbia by its Members, BCAA serves 1 in 3 BC households with industry-leading products including home, car and travel insurance, Evo Car Share, roadside assistance and full auto repair at BCAA’s Auto Service Centres across the province. BCAA also has a long history focused on keeping our roads safe and giving back in ways that improve the lives of British Columbians through community initiatives such as its School Safety Patrol, Community Child Car Seat Program and BCAA Play H... read more
Location details
2301 Cambie St, Vancouver, BC V5Z 2T9, Canada, Vancouver, BC, V5Z 2T9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It’s literally impossible to get through to an actually person, to discuss an existing claim. I haven’t heard back from my adjuster in 2 weeks. Literally radio silence.
Anise was very helpful with my international driving permit applications! Fast and easy process. Lovely lady! :) Thank you!
This was going to be 5 stars because of the excellent service I received from Mayank at the Cambie location however when trying to call in to BCAA to confirm the spelling of his name I could not get through and was so frustrated at the phone system. Back to the point Mayank (I’m sorry if I’ve got your name wrong) was efficient, friendly, knowledgeable and pleasant. A great experience and he saved me some money too. It was much appreciated.
Went over there on Saturday and we were assisted by Chelsey which has been really helpful in many ways. Very satisfied, thanks Chelsey.
I encountered a very disappointing situation with two staff members, Premeet and Andrea, who displayed unprofessional behavior towards customers. Their approach was confrontational, and it’s clear that customer interaction isn’t their strong suit. I believe that if team members cannot communicate respectfully, they may not be suited for a customer service role at BCAA or any similar environment. I would rate this experience a 0 out of 100 and plan to file a complaint regarding the conduct of these two individuals. It’s essen... read more
Frequently asked questions about BCAA
How is BCAA rated?
BCAA has a 4.2 star rating with 213 reviews.
When is BCAA open?
BCAA is closed now. It will open at 9:00 a.m.
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