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BCAA
- Insurance
- Courtenay, BC
About this business
Location details
1599 Cliffe Ave Unit 17, Courtenay, BC V9N 2K6, Canada, Courtenay, BC, V9N 2K6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Don't got to this insurance company unless you want to feel stupid. Customer service is the worst I have ever experienced. She was more interested in starting an argument instead of help inform about insurance. Very rude!
Helpful and courteous.
I want to start by saying that I have been a loyal customer of this company for many years, and I have never experienced anything like this in my ENTIRE life. My recent visit to the office to renew my insurance was a complete nightmare. Mayah, the employee who attended to me once she “greeted” me in the waiting room made me feel so uncomfortable and uneasy throughout the entire interaction. Her behavior was utterly unprofessional, and I felt like I was being subjected to a constant stream of suggestive innuendos and blatant ... read more
After receiving a new credit card, I updated my BCAA membership account. Apparently you need to update each individual BCAA account, car , home and membership. Very disappointed to be charged a 25$ late fee and while the agent who eventually helped me was sympathetic, they would not reverse the fee. This policy of individual updates seems archaic in the 2025 as well as perhaps sharing this policy with customers would be helpful
Great customer service. I didn't end up buying insurance because I didn't have the right papers with me. But the front desk worker was nice enough to give me advice and point me to a store that could help me after 5pm.
Frequently asked questions about BCAA
How is BCAA rated?
BCAA has a 4 star rating with 139 reviews.
When is BCAA open?
BCAA is closed now. It will open tomorrow at 9:00 a.m.
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