Baystate Medical Practices - Pioneer Women's Health

Dawna Gibson 

on Google

3 weeks ago

I go to Pioneer Women's Health for my GYN needs. Dr. Hebert saved my from a bleed in the Emergency room. Despite having a very serious infection I felt that I was in good hands. She was able to treat me and in doing so, perhaps saved my life. Her soft skills, understanding and comforting me were exceptional and even the ER staff made a point of commenting on her manner. I highly recommend this office. 

Courtney Richards 

on Google

8 months ago

I was told I was had a twin pregnancy for about 12 hours until another Dr from the Springfield office called and told me that was a clerical error. I had spoken with the head obgyn dr about the twin pregnancy on the phone the day before. There were comments on my lab report about twin fetuses and such….I was in disbelief but he assured me it was true (from no evidence, we had done one ultrasound which showed one baby) They may be understaffed but I just do not trust this office. 

Ruby Phelps 

on Google

a year ago

I’m a new patient here. I have to get blood work done 2 times, 48 hours apart. The person I spoke with on the phone told me to come to Baystate Franklin any day which I did today (a Saturday) and that their Lab is open 24 hours. I’m coming in on a Saturday because it’s the most convenient time for me to come, although I left work an hour early so the 48 hours can be as close as possible and my test results can be accurate. I get to the Lab and they tell me that they never received an order for any blood work to be done. Bays... read more

kylie brunner 

on Google

a year ago

Always an hour late. Even for 9:20am appointments. 

Cyndi Banning 

on Google

a year ago

I had a heart attack on 6/26/2023. One of the changes in my body was feeling very sexual all the time. To the point of distraction. It was not normal. I called PWH. I tried to explain my symptoms to the receptionist and wanted a nurse to call me back. The nurse called me back and spoke with me in a stern voice. I explained my problem. It was not well received or taken seriously. I felt disbelieved and shamed by both staff. She offered an appt for 9/2. I probably called them in early July, so that was 2 months to wait. As eve... read more