Baystate Emergency Medicine - Palmer

J 

on Google

2 months ago

The staff is overworked and overwhelmed with having to serve so many people since Mary Lane closed. We had to have a bed in the hallway. The nurses were unkind and not patient with anyone. You could hear crying, groaning and screaming for the 7 hours we spent there, just to be sent home with no resolution. If you can, go somewhere else. 

Actual Stegosaurus 

on Google

6 months ago

While I am glad that my elderly mother who came in by ambulance was able to pass her kidney stone so we didn't have to sit for an extended amount of time, there were a few things that I noticed in the wing baystate ER that is a bit alarming to me. First of all would be the mass groups of people sitting and waiting wearing masks, and there is a sign at the front desk that says yellow tier every everyone must wear masks. Yet somehow the women behind the nurses station and the check-in desks were not wearing masks. So if it's t... read more

Adrianna R 

on Google

7 months ago

I showed up at around 10pm with my tonsil swollen with tonsil stones and my ear pounding from the pain. I can barely swallow and breathing through my nose hurts because the air is hitting my already inflamed tonsil. I understand there is a wait limit and I understand some people are more severe than others. However, I was already there for two hours and had went up once to tell the front desk my pain was getting worse and they told me they’ll let someone know. People started going up who have waited longer than me and were t... read more