Baylor Scott & White Surgicare - Garland

Casey Shields 

on Google

3 days ago

Edit 08/15/25: this review was intended for the Baylor Surgicare - Garland on N. George Bush Hwy The healthcare providers there are great but the office manager and billing department are really, really bad about not returning phone calls. I have been working with both the billing department and office manager about an overpayment on my account (of nearly $1,400.00) for either a refund to me or a credit back to my Care Credit account. I have left multiple messages for each on their respective voicemail boxes over the past co... read more

Casey Shields 

on Google

a week ago

The healthcare providers there are great but the office manager and billing department are really, really bad about not returning phone calls. I have been working with both the billing department and office manager about an overpayment on my account (of nearly $1,400.00) for either a refund to me or a credit back to my Care Credit account. I have left multiple messages for each on their respective voicemail boxes over the past couple of weeks to get an update and have not received a call back from either one. It's unacceptab... read more

Mariam Johnson 

on Google

7 months ago

DO NOT GO TO THIS SURGICAL CENTER! Absolutely the worst experience I’ve ever had with any medical staff. Anyone from the second you walk in, is absolutely condescending and rude and has horrible bedside manner. The nurses were talking trash about other patients while they thought I was asleep. They were man handing me when I was barely even awake. They didn’t let me actually wake up after the surgery and recover before going home (the surgeon told me I would have multiple hours of recover time). The nurse point blank said th... read more

Amanda Williamson 

on Google

a year ago

Every single person was wonderful, from pre-procedure questions and prepping, the procedure, all the way to discharge, and even the discharge follow up phone call with Mary. Thank you 😊 

Alê USA 

on Google

a year ago

READ WITH ATTENTION AND CAREFULLY This place is one of the most unprofessional medical center in Texas, my daughter was the patient, an endoscopy exam was scheduled for 10:00 AM, but she was only seen after I got into trouble with the doctor and all his incompetent team, since my daughter's appointment was scheduled for 10AM and she was only seen at 2PM. The service team should all be unemployed, lack of professionalism and empathy with patients, people who are seeking medical services are not always at the best of their liv... read more