Baylor Scott & White Surgicare Centennial

Justin Matheny 

on Google

4 weeks ago

My wife and I just had the most amazing experience here I had to post it for others to see. I needed to move up an appointment and my current provider was out of town for a month. My wife and I got same day colonoscopies due by age and found openings here for a Dr David Lee. The whole process from the first call was awesome and the staff from check in to checkout was beyond any medical experience we've ever had. My pre-op nurse Kirsten, OR Nurse Maria, Scrub Tech Sean, anesthesia Dr Rastagi, and recovery nurse Rani were all ... read more

Spyro K 

on Google

3 months ago

DO NOT GO HERE. Horrible billing practices. I was asked for my copay upfront, and they miscalculated the amount. After insurance, I overpaid by more than $200. They admitted I am owed this amount, but six weeks and several phone calls later they still have not refunded my money. That’s too bad, because the doctors and nurses were great. 

Phil Adell 

on Google

3 months ago

Update: Well it is not 6 weeks after my surgery where they overcharged me by over $500, and still no refund. After multiple phone calls and messages, I finally heard that the refund process has started (it will take ANOTHER 6-8 weeks before I receive it, following the current 6 week delay), but - here's the kicker - the refund will be almost $200 less than what they actually owe me as a refund, due to them "finding" a charge from 5 1/2 years ago that was alleged owed and not paid. There was NO attempt to collect that previou... read more

Phil Adell 

on Google

4 months ago

I'll start out at 3 stars, but we'll see how long it takes to get my refund from them - I may revise this... The front desk folks are super pushy about getting their payment up-front, but they are unable/unwilling to provide any itemized estimate justifying the charges they are forcing you to pay. When I received my EOB 4 days after the surgery, it showed that they billed me over $500 more than allowed. I called them today, almost 2 1/2 weeks after the EOB was completed, and was told (without looking up my account details fo... read more