Baylor Medicine Otolaryngology

dawn callahan 

on Google

8 months ago

After waiting months to see a Tinnitus specialist, I was evaluated by a medical student, the Dr looked in each ear and gave me a pamphlet of information available on the internet. No type of testing for pressure or head manuveres and did not address the dizziness or headaches. If you have Tinnitus, don't bother. 

Daniel Coleman 

on Google

a year ago

Doctors seem good, but billing is crooked. They will send you to collections without ever sending any communication about an unpaid balance to anything except your MyChart. They have my email, phone number, and address. No mail, email, or text about unpaid balance until I received a text from a debt collector. 

Mildred Hall 

on Google

a year ago

My experience was horrible, I arrived at the doctors office on time, the male receptionist looked on his computer and said they did not have authorization for the referral. I called my primary doctor office. The office said United waved the authorization until September, so there was no need for it. I waited twenty ,minutes , and I had not heard anything so I went back to the desk to speak to him. He told me at that point, they still need the authorization, or I would have to pay out of pocket. Two days prior to my appointme... read more

DMK 

on Google

2 years ago

I regret to inform you that my experience with the Baylor Otolaryngologist office was extremely disappointing. The staff exhibited rudeness and a lack of concern for patients. Moreover, crucial appointments were canceled last minute due to unprofessional behavior. Their negligence and carelessness reached an alarming level when they suggested the possibility of a tumor, but then proceeded to cancel the MRI/CT Scan without further notice or referral. A lot of unnecessary anxiety throughout this entire process. Communication w... read more

Dan W 

on Google

2 years ago

I’ve generally been pleased with the two physicians I have seen, but the practice is poorly managed on the administrative side. Lousy customer service, errors in making appointments, issues with billing, and unsympathetic and standoffish staff. Not worth it, look elsewhere as there are many other quality ENTs in Houston.