Bay Plumbing & Rooter

Joe W 

on Google

3 weeks ago

we had a plumbing emergency—water was gushing all over our front yard, and it wasn’t from the sprinklers! it turned out to be a break in our main water line. we reached out to nelson family plumbing & water heaters because we’ve used them before for smaller issues. within just 20 minutes of our call, we got a clear price quote, and norman, a friendly and professional plumber, showed up right away, fully prepared to handle the job. norman got straight to work fixing the broken pipe. he really knew what he was doing and made u... read more

Anthony Mullen 

on Google

3 weeks ago

5+ stars! super friendly and professional local plumbing team. the whole crew really knows their stuff, from the office to the field guys. malik and gerald got a plumber to my home in hercules within two days of my call, even though my issue wasn’t urgent—that’s fast service! norman and gerald did a great job on my bidet installation, fixed my toilet that kept running, and flushed out my water heater. everything was done quickly and smoothly, and they kept me updated the whole time. if you need plumbing help, don’t stress—ca... read more

Makayla Dougherty 

on Google

3 weeks ago

When we tried to fix a plumbing issue ourselves, things went sideways fast. We called for help, and Gerald was able to come out that same day to take a look. He quickly handled what we thought was the main problem, and his prices were really fair. Later, we discovered water was still leaking inside the wall and even started dripping through the ceiling onto our dining table, which was all set up for a special celebration. We called Gerald again, and even while we were away at our event, he showed up and took care of the hidd... read more

Colin Medina 

on Google

3 weeks ago

Let me start by saying the person who answered the phone, Malik, was extremely helpful and friendly. I explained my plumbing problem, and he said they could send someone over the same day. I was honestly surprised, since it’s hard to get any plumber to pick up, let alone offer quick service! Diego arrived later that day and was very professional and listened to everything I had to say about my plumbing emergency. He brought in a special camera to check out the problem and quickly figured out the drain needed to be cleared. H... read more

Dustin King 

on Google

3 weeks ago

I got a call from my renter about standing water in the yard. At first, i thought it was just some a/c condensation or water from the neighbor's irrigation. But to be sure, i called a plumber right away. I've used this plumbing crew before for my own home in Hercules. They replaced two old hot water tanks for us and set up new drain pans and flexible gas hoses. They also changed out a hot water tank in the attic at one of my rentals, and did a fantastic job for a good price. So when the tenant mentioned water in the yard, no... read more