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Bay Family Medical Group
- Healthcare
- San Mateo, CA
About this business
Location details
50 S San Mateo Dr # 230, San Mateo, CA, 94401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have an extremely serious situation with my family health requiring a very simple form to be filled: administrators and providers did everything possible to avoid providing any help. The front desk and billing system bills multiple times (and late) and are not responsive whatsoever. Asking for medical follow-ups and tests is always pushed back. Appointments are extremely hard to schedule. The only responsiveness is on messages through online platform. I hope this doesn't reflect the behavior of primary care providers overa... read more
The front desk staff doesn’t follow up, Dr Paley schedules appoints all at same, you wait hours for your scheduled appointment. Don’t dare complain or they threaten to drop you! Happened twice. This time I requested a referral. No follow-up. I called doctor and learned they never received the referral. Called Paleys office and expressed my frustration and they dropped me as a patient. I reported them to Sutter Health. Do not recommend them.
Dr. Paley is a great doctor. His explanations are clear and concise. He is patient and listens well. He responds quickly and I always get quality care. He is knowledgeable and nothing but professional.
Dr. Paley is literally the laziest doctor I have ever been to. He doesn't take time to explain things, offers a cookie cutter response to everything, doesn't even come close to individualizing care for his patients. Worst of all, he doesn't listen, and doesn't bother to try and get to know his patients. Dr. Paley has also proven to be an incredibly uncompassionate doctor, putting copays and visit fees before the needs of patients. Lastly, the nursing staff is rude and lacks compassion, the people who answer the phone are in ... read more
The is not a good medical facility, the staff does not understand the technology they are using well. I had staff from the front desk tell me that they could do things in their application which they could not in fact do. I was prescribed medications I didn't ask for by a doctor who I had not consented to receive care from. Maybe the front desk didn't communicate my wishes effectively, but either way, they either intentionally violated my consent or have zero patient advocacy. If you like your medical treatment as a series o... read more
Frequently asked questions about Bay Family Medical Group
How is Bay Family Medical Group rated?
Bay Family Medical Group has a 1.8 star rating with 5 reviews.
When is Bay Family Medical Group open?
Bay Family Medical Group is closed now. It will open tomorrow at 8:30 a.m.
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