Bath Fitter

Jewelzz Wilkinson 

on Google

2 weeks ago

I called bathfitters about a problem with my tub having a crack beside the drain and the possible reason it was leaking . The gentleman was rude and more concerned about what cleaner I was using. I assure you that no cleaner can cause a crack in the tub. He said that crack wouldn’t cause the leak without even coming to look at it!! Then never contacted me back. He was also very rude to my mother! Tom was his name! If I could give zero stars I would. 3.4 rating says it all! Very disappointing company I’d like to thank Randy f... read more

J B 

on Google

a month ago

I must say that after reading the negative reviews I almost talked myself out of bathfitter Regina. However this was my 4th bathfitter tub. Purchased 1 in St Catharine's Ontario and 2 more in Sarnia & Chatham. Regina installers were very good and only interested in doing the job properly. It's their family business and have a hard time believing they would not honor a warranty issue. I found everyone to be nice. This job was different because my tub was plastic and they could not copy or cover with a liner. Tub was removed, ... read more

Andy Dyda 

on Google

a month ago

Loved our Bath Fitter remodel until recently. A crack appeared by the drain in the tub liner. Should have read the reviews before calling. Was caught off guard by the could care less attitude. "OH, it's old, likely the cleaner used - so no warranty, it's a maintenance issue. Send pictures. " I sent pictures, waited for a response, sent them again and waited. Next call was to their Head Office. That got a response....Next day, but same attitude "A $200 charge for the service call, $1500+ for the tub liner. And, a 2-3 month wa... read more

Sheila Longman 

on Google

2 months ago

We had our tub surround installed about 8 years ago and I have since been in contact with them about installing a safety bar. I filled in the request form and received a call pretty quickly and then nothing. It has been well over a month since my request and even after phoning and leaving a message, still nothing. Definitely not impressed with aftercare 

Lori 

on Google

2 months ago

In 2013 we had a tub and surround installed in our bathroom. We've been happy with it so far, but recently noticed two cracks in the corner of the surround. My concern is more the lack of customer service/common courtesy when I called about the issue. The person I talked to (Tom) had me email him pictures and my contact information. After a couple of weeks I didn't get an email response with an update so I called again. He said that a service work order was created, but since there is lack of staff it will take a while for a... read more