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Bath & Body Works
- Beauty
- Gainesville, VA
About this business
Specialties: For over 20 years, we've created the scents that make you smile. Whether you're shopping for fragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.
Location details
13297 Gateway Center Dr P-100, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My experience with this location is that they suck at online pick up’s. Either they don’t have the personnel or they don’t care to take care of the online orders coming in. I placed an online order around 8pm, I called the store the next day to check on my order around 3pm and was told I needed to wait longer - (another day) TWO DAYS later my order was ready. And since they waited two days to gather my items a lot of what I selected was already out of stock.
Do not recommend this location. Manager does not allow you to stack coupons even though the coupon clearly states “may be combined…with MyB&BW loyalty rewards offers”. I only purchased $40 worth of hand soaps to utilize the $10 off coupon but was denied the ability to do so. Per cashier “our manager told us yesterday we’re not allowed to use that coupon” with the $2.99 hand soap price for loyalty members. Very disappointed in this location and the managers lack of knowledge of corporate coupons.
I had an amazing experience at this location. Everything was beautifully stocked and displayed and the employees were all friendly and knowledgeable without being overbearing. I had some issues with an online order pick up and Kim was so gracious about helping me find all the items and was so sweet while doing so. I believe 2 managers also assisted and were very kind and helpful with figuring everything out. I would definitely recommend this location for the great customer service.
The store is beautiful & the staff are usually really nice however this location needs to work on the processing of the pick-up orders. After placing my order at 11:42 am & arriving at 3PM to pick up my order there should be no reason why my order is not ready! I was told by a manager working the pickup orders today (Saturday) 11/23/24 that not only was my order not ready, but that I would have to FURTHER WAIT (which I had no time for hence the pickup order) until they fulfilled the other 30 orders ahead of me which is UNACC... read more
Frequently asked questions about Bath & Body Works
How is Bath & Body Works rated?
Bath & Body Works has a 3.6 star rating with 16 reviews.
When is Bath & Body Works open?
Bath & Body Works is open now. It will close at 8:00 p.m.
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