Bath & Body Works

Pascale C 

on BBB

3 years ago

I ordered a gift card online for my friend for her birthday December 17th 2021. I payed for it and noticed that she hadn't received it so I called customer service line and the representative apologized that she hadn't received it and what she can do is resend it which could take ***** hours. I called almost more than 10 times and the same issue kept persisting so I asked if they could send it to my email instead, the representative told me sure and I never received anything so I asked for a refund and they said I could not ... read more

Melissa F 

on BBB

3 years ago

I received 1 candle belonging to someone else via *** today. I called customer service and was told I'd receive 2 emails with my order details. I've only received 1 email and it doesnt match what I ordered. I paid $57 and some odd change for my order. I'm curious what's going on and I'm also concerned that my phone number and address may be on a packing slip, sent to the wrong address, as the one I received today in my box had someone else's info, including the last 4 of their credit card on it. This is a huge privacy concer... read more

Taneisha B. 

on BBB

3 years ago

Very bad false advertising I placed an order online for 13 3 wick candles that were $6.37 said in stock so I ordered them paid then they canceled 9 of the candles saying they dont have them in stock I am very mad I spend a lot of money with bath and body works I will not be ordering agin scam just to take my money and not get what I paid for terrible 

Diana E 

on BBB

3 years ago

Bath and Body Works have some great sales during the year but hugely disappointed to find that not all stores acknowledge the points system so I am forced to order online. If I'm lucky and the stock is in I can go home place the order and drive back down to a local store (40 minutes one way) to pick it up. So ridiculous of an extra effort. But, if not in stock I have to order online to use the points credit and pay $5,99 for shipping. No matter what's in the package.Today I received notification that my recent order was on i... read more

Nicole L. 

on BBB

3 years ago

I purchased a candle from there & when I came home I lit the candle & could not smell anything so the next day I lit it again & same thing, nothing!. I called the customer service department & a representative named Jamashia told me that I can exchange the candle in the store for a new one but given everything that's going on with covid I do not feel comfortable going back to the mall right now & if she can send me a coupon for online & she said they only have coupons for in store purchases not online. I asked to speak with ... read more

Starla Y 

on BBB

3 years ago

Im extremely frustrated with the online process and shipping of ***. While I love the store. There online is just awful. So much that I am taking the time to write this review. I placed and order on 12/3/21 during the candle sale. Received an eta of 12/10 and again 12/14. Then my order stated delivery date unavailable. When I called the rep told me to call back tomorrow. So I did. The rep I spoke to was really nice and told me that I could get a refund or she could replace my order but of course it would not be guaranteed be... read more

Frenzy22 

on BBB

3 years ago

I placed an order cyber Monday 11/29 with an estimated delivery date of 12/3 - 12/9. Its now 12/20 and I still have not received anything. New estimated delivery date is 12/22 with a delay of 1-3 days yeah obviously its cyber Monday so those were Xmas gifts. I will never order with *********** again. I get some delay it happens. This is absolutely ridiculous at nearly a month later and you may or may not get your Christmas gifts. 

Haley O 

on BBB

3 years ago

I ordered on 11/25/21 for Black Friday ordered 18 items. I received and email that my order was placed. Nothing to follow though. So I called 2nd weekend of December my package was estimated to arrive on that Monday 12/13 and the customer service member I spoke with said if I dont get it on Monday then to call and ask for product to reship as it appears it has been lost in transit. I called on Wednesday 12/16 and the customer representative said she can reship but 3 items needed to be replaced due to being out of stock. Whic... read more

Diane D 

on BBB

3 years ago

TRYING TO GET AHOLD OF CUSTOMER SERVICE AFTER ********************** SALE. THERE WAS NO SHIPPING ON MY ORDER WHICH I ORDERED ALOT BUT 2 OF THE CANDLES DIDN'T COME IN THE ORIGINAL SHIPMENT. GOT THE OTHER 2 A FEW DAYS LATER AND NOW THEY CHARGED ME SHIPPING. CUSTOMER SERVICE DOES NOT EVER GET YOU TO TALK TO A PERSON THEY KEEP SAYING THERE BUSY, TRY AGAIN LATER. I HAVE TRIED FOR 2 DAYS NOW AND NO PERSON TO TALK TO.