Bass Lake Mini Storage

Ron Allen 

on Google

3 months ago

BEWARE, company they used to be great to deal with. They now have contracted with New Management.. I notified to cancel with 30-day notice by phone and they asured me they would not my account. My unit was emptied cleaned out remove my locks. they don't provide legal legal form for cancelations so I sent email as my own proof. They continued to debit my account next month. They do not answer phone calls now. I went to see the owner and he refused to talk to me, I left my phone number and explain to my situation. SUGGESTION: ... read more

David Carroll 

on Google

a year ago

Terrible customer service! We waited for 45 minutes for a call back last Saturday while sitting at the storage place. They never called back. I rented a shed yesterday online. They said we could use it immediately, today my husband has now been there waiting for over an hour to unload the vehicle, three calls to the place, talked to two different people and still nothing has been done. 😡 

Andy Dotson 

on Google

2 years ago

Rented a space to park a travel trailer. Moved in March 10 2022. Was charged a deposit and prorated for the rest of the month. Moved out March 29 2022. April 1 I was charged another month. Called several times getting a different person each time to get refunded the overcharge and my deposit back. Finally received a refund on April 29 2022. I suppose that was for deposit not sure. More phone calls to reach owner with no luck. Then I was informed there or a 30 day notice which I wasn’t aware of when I signed up online and it ... read more

Carol Williamson 

on Google

3 years ago

Cleam