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Baskin-Robbins
- Ice Cream & Frozen Yogurt
- Lusby, MD
About this business
Come visit your local Baskin-Robbins at 174 Village Center Dr in Lusby, MD for flavors for everyone, every day, and cakes for every occasion. Seize the Yay and order online today.
Location details
174 Village Center Dr, Lusby, MD 20657, Lusby, MD, 20657, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 7:00 p.m. | |
| Tue | 4:30 a.m. to 7:00 p.m. | |
| Wed | 4:30 a.m. to 7:00 p.m. | |
| Thu | 4:30 a.m. to 7:00 p.m. | |
| Fri | 4:30 a.m. to 8:00 p.m. | |
| Sat | 5:30 a.m. to 8:00 p.m. | |
| Sun | 5:30 a.m. to 7:00 p.m. |
Walked into the ice cream/donut shop ready to purchase two cups of ice cream. There were five girls working. I was the only customer. They were busy chatting about everything but work. No one asked to help me. After several minutes another customer came in and was quickly serviced at the donut counter. I looked at the girls, shook my head any walked out. On a positive note, they saved me five hundred calories. Not the way to run a business.
We haven't had a problem 😕. Food hot. Ice cream delicious. Customer Service wonderful.
Service is awful. When riding online, they will affirm your order, even though they do not have what you want in stock. They mess up the order and will argue with you instead of giving you a refund. If you want their ice cream, just look at whatever is in the freezer and that’s it. Do not recommend.
For anyone thinking about going to any Baskin Robbins... I've never been one to even write a negative review but this whole situation was just ridiculous. UPDATE...... I swear, I have never encountered worse customer service. So I contacted BR customer service on Friday and was told I would be getting a phone call back within 24-48 hours and could expect a refund within 5-7 days. Fast forward to today, I called customer service because I haven't heard a word and of course, no refund. Customer service now tells me that they d... read more
It's like they don't want my business. I walk in, see 4 workers, no one acknowledges me at any time. I stand there looking stupid for a while. Meanwhile, I look up to see horrendous amounts of black dust covering the ceiling, air vents, etc. The workers are laughing and talking and having a great old time. I left, and I don't think they even noticed.
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 2.3 star rating with 23 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is open now. It will close at 7:00 p.m.
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