This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Baskin-Robbins
- Ice Cream & Frozen Yogurt
- New Braunfels, TX
About this business
Location details
1667 TX-46 Suite 400, New Braunfels, TX 78132, New Braunfels, TX, 78132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
i can see why me and my family are the only customers in this place- absolutely terrible service, go to a different location.
We stopped by for ice cream with our kids after dinner on a Friday night, only to find the store locked despite the “open” sign being on. It appeared the owner was holding a staff meeting during business hours. We waited about 10 minutes past the stated end time of the meeting, but they were still going. It was disappointing, especially on a busy evening when customers are likely to stop by. It might be worth scheduling meetings outside of business hours…
"I have mixed feelings about this location. On one hand, the location itself is great and the people working here are absolutely fabulous—lovely, friendly, and very helpful. However, the food quality really needs to catch up to the service if they want to stay competitive. We came in for donuts and breakfast, and unfortunately, it wasn't top-notch. The breakfast croissant was a major disappointment; it felt cheap and was clearly a frozen item that had been microwaved, leaving it with a poor texture. My grandbaby wouldn't eve... read more
Maybe the BR off 46 in HEB Shopping is getting ready to close! They have very little ice cream selection - twice visited they had NO CHOCOLATE! Then another time: asked for chocolate shake: not enough chocolate ice cream to make a shake!! Either they're getting ready to close or the management has NO IDEA how to run a business!! No inventory=NO SALES.
Stopped in this evening to use an app promo. The 2 workers said they had had no training using the app and wouldn't honor the promotion. When I suggested scanning the QR code myself, the woman, Lexie, went insane. Screaming, cussing, ordering me out of the store, threatening me should I refuse to leave. Perhaps I scanned the "free customer abuse" deal instead of the "free beverage." Absolutely horrible experience and shocked that people that mentally ill are working directly with the public.
Frequently asked questions about Baskin-Robbins
How is Baskin-Robbins rated?
Baskin-Robbins has a 2.2 star rating with 41 reviews.
When is Baskin-Robbins open?
Baskin-Robbins is closed now. It will open at 6:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com